Job Description

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT AM MAIN, GERMANY!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• 
  Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
​

What You’ll Do:

• 
  Provide IT support
  for incidents, service requests, and general
  queries via phone, remote access, email, and onsite visits; resolve issues
  using ServiceNow and document actions accordingly.
• 
  Deploy and maintain
  IT equipment
  (PCs, laptops,
  Cisco phones, mobile devices, etc.), support application rollouts, perform
  asset management, and act as a liaison between IT Operations, customers, and
  external service providers.
• 
  Perform reporting
  and management tasks
  ,
  including escalation handling, SLA adherence tracking, knowledge sharing, and
  maintaining internal IT processes and documentation.

Requirements

What you need:

• 
  Systems & Tools
  Proficiency: Experience with
  ServiceNow ticketing system, Microsoft Office 365, Windows 10, Microsoft Visio,
  and the Intune Company Portal; familiarity with Active Directory and Azure.
• 
  Hardware &
  Device Knowledge: Competent in
  handling PCs, notebooks, printers, Cisco devices, and Surface Hubs, with basic
  hardware troubleshooting and setup skills.
• 
  Networking &
  Security: Basic understanding
  of IT networks, VPN solutions, and IT security principles; foundational
  knowledge of ITIL processes and mobile office environments.
• 
  Language &
  Communication: Fluent in both
  spoken and written German and English; communicates clearly, reliably, and with
  a customer-friendly approach.
• 
  Technical
  Foundation & Reliability:
  Possesses a solid base in technical concepts with a proactive, dependable, and
  communicative work ethic.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team
where your technical expertise directly enhances user satisfaction and
operational success. We offer a supportive environment that encourages
professional growth, continuous learning, and collaboration across diverse
technologies. Enjoy competitive compensation and the chance to contribute to a
global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Germany and be at the forefront of IT support excellence!