Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
• IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
• Monitoring and maintaining computer systems, video conferencing, and networks within the office
• Follow SOP documentation and escalate issues appropriately to higher-level staff
• Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
• Working closely with the IT support team in Amsterdam to learn and identify issues in the office
• Mobile support: iOS, Android, Windows Mobile
• Strong service-oriented mentality
• Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
• Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
• Basic networking knowledge
• VPN, network connectivity including 11x, TCP/IP, DHCP
• Recent experience with remote access and remote-control tools to support remote
• Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
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Facebook: https://www.facebook.com/MilestoneTechnologiesInc
Twitter: https://twitter.com/MilestoneTech
Blog: https://milestone.tech/blog/
