Job Description

Job DetailsLevel: ExperiencedJob Location: LA Office - Los Angeles, CA 90021Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $34.00 - $36.00 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Information TechnologyThe Desktop Support Technician II demonstrates a broad set of IT technical skills and advanced troubleshooting techniques. This role serves as the primary point of contact for end-user IT Help Desk tickets. All Desktop Support Technicians report to the IT Manager, Support.
Schedule: This role is a traditional in-office position, Monday through Friday.
What You'll Do
General hardware and software support
Advanced technical troubleshooting with local & remote users
Process Help Desk tickets and aid in the proper flow of ticket queues
Heavy communication directly with customers when processing tickets
Delegate/Escalate tickets to others as needed
IT asset and inventory management in the asset database
What You'll Need
2+ years of relevant experience
Comfortable with ticket tracking systems
Prior experience in customer service
Excellent understanding of computing concepts
Good understanding of computer networks
Good understanding of system administration
Great written and verbal communication skills
Operating Systems: Windows, macOS, Linus, iOS, Android
Ability to work on-site at a Lulus' location (this is not a remote position)
Nice to Have - Bonus Points!
Technical certifications
Experience with technical writing
Experience with various common software products (0365, Okta, Slack, etc.)
We’re ready to meet you! Come help us achieve our ambitious goals!
At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.
Qualifications