Big challenges need bold thinkers.
If you’re someone who sees problems as opportunities, you’ll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we’ve tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability.
At RESPEC, you’ll work alongside clients to take on critical problems Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems.
We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you’ll fit right in.
We do not accept unsolicited resumes from third-party recruiters.
Desktop Support Technician
Santa Fe, NM | On-Site | Contract through July 2027
RESPEC is seeking an experienced Desktop Support Technician to support a State of New Mexico agency based in Santa Fe, NM This is a hands-on, client-facing role embedded directly within a state government IT environment, where you'll serve as the frontline technical resource keeping end users productive and systems running smoothly. If you thrive in a structured support environment, take pride in resolving issues efficiently, and enjoy building trust with the people you support — this role is built for you.
This is a full-time, on-site contract position running through July 31, 2027, with an anticipated start date of August 17, 2026
What You'll Be Doing
In this role, you'll own the end-user support experience from first contact to resolution. You'll respond to helpdesk tickets across multiple channels — in person, by phone, email, and remote tools — diagnosing and resolving issues with desktops, laptops, software, and peripherals in a Microsoft-based enterprise environment.
You'll manage the full ticket lifecycle within a service management platform, ensuring every issue is properly documented, escalated when necessary, and resolved in alignment with established service-level expectations. Your structured troubleshooting approach will help you identify root causes quickly and implement lasting solutions rather than temporary fixes.
Beyond break/fix support, you'll collaborate with internal teams and external vendor contacts to resolve complex hardware and software issues, and you'll ensure desktop systems integrate seamlessly with enterprise tools including file servers, Microsoft 365, Teams, Outlook, and business-critical applications. You'll also contribute to the team's knowledge base by documenting incidents, resolutions, and system changes — helping build institutional knowledge that benefits the entire support organization.
Required Technical Experience
To be successful in this role, candidates must demonstrate 3 to 5 years of professional experience across the following core technical areas:
Desktop & End-User Support
Microsoft Environment Proficiency
Ticketing & Service Management
Networking & Connectivity Fundamentals
Communication & Customer Service
Preferred Qualifications
Candidates who bring the following will stand out during the selection process:
Work Model
This position is 100% on-site. There is no remote or hybrid option available under the current client requirement. The work location is:
Santa Fe, NM
Standard schedule is 8 hours per day, 5 days per week, Monday through Friday.
All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.
In a world where one superhero can handle almost any problem, our entire team of award-winning technology experts is on a mission to make your business better.
With extra vision to see solutions that others can’t and vast knowledge to bridge the gaps that others don’t, we’re transformers with the know-how to solve the world’s hardest problems. At RESPEC, we thrive on technology and making our clients successful. This is why we do what we do.
From the depths of a cavern to the heights of a volcano, from an antiquated computer system to a business in dire need of re-engineering, our technical and business experts find solutions for extreme situations... like the time we cleansed and migrated 100 million rows of legacy data or the time we protected Mt. Rushmore.
Know-How is Everything.
We use our resourcefulness and vast experience to solve problems. It’s called know-how. And when you have it, problems aren’t problems at all. Know-how defines the core of who we are. It is how our clients see us. Know-how speaks to ingenuity, aptitude, and skill—it is not merely knowledge; it is knowledge on how to get things done.
Imagine having access to a think tank with hundreds of diversely talented engineers, scientists, programmers, and developers under one roof—that’s RESPEC. Each team member is highly trained and skilled in understanding and applying the laws of a specific universe to solve any kind of problem. That’s why we have to talk about our team in terms of superheroes.
