Job Description

Overview

We are seeking a Desktop Support Technician to support enterprise end users through computer deployments, hardware refreshes, data migrations, and day-to-day technical support. This role will be responsible for replacing and configuring Windows and Mac devices, transferring user data, troubleshooting technical issues, and ensuring a smooth technology experience for employees.

Responsibilities

• Perform desktop, laptop, and workstation replacements for end users across the organization.
• Configure, deploy, and support both Windows PCs and Apple Mac devices.
• Transfer and migrate user profiles, local files, settings, and other personal data during hardware refresh projects.
• Provide Tier 1 and Tier 2 desktop support for hardware, software, and peripheral issues.
• Troubleshoot operating system, application, connectivity, and printing problems.
• Install, configure, and maintain company-standard hardware and software.
• Document incidents, service requests, and resolutions within the ticketing system.
• Assist with onboarding activities, including workstation setup and account validation.
• Coordinate with users to schedule device deployments, upgrades, and replacements.
• Ensure a positive customer experience by delivering timely and professional technical support.

Required Qualifications

• 2+ years of experience performing computer replacements, hardware refreshes, or device deployment projects.
• 2+ years of hands-on experience supporting both Windows PCs and macOS devices.
• 2+ years of experience providing desktop support, help desk support, or general IT support.
• Experience transferring user data, profiles, and local files between devices.
• Strong troubleshooting skills across hardware, operating systems, and end-user applications.
• Excellent customer service and communication skills.
• Ability to manage multiple support requests and priorities in a fast-paced environment.

Preferred Qualifications

• Experience using Microsoft SCCM (Microsoft Endpoint Configuration Manager) for device imaging, deployment, and management.
• Experience administering or supporting JAMF Pro in a Mac environment.
• Familiarity with TeamDynamix ticketing and service management platforms.
• Experience supporting Papercut printing solutions.
• Knowledge of device provisioning, software deployment, and endpoint management best practices.

Environment

• Windows and macOS
• SCCM / Microsoft Endpoint Configuration Manager
• JAMF Pro
• TeamDynamix
• Papercut
• Enterprise desktop and laptop hardware deployment and support systems

Job Type & Location

This is a Contract position based out of Bowling Green, OH.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bowling Green, OH.

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in Bowling Green,OH.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.