Job Description

Desktop Support Technician

Job Description

Join our dynamic IT team as a Desktop Support Technician, where you will handle complex technical issues and play a key role in ensuring smooth, reliable IT operations. As an expert for escalated support, you will be known for your problem-solving mindset, clear communication, and commitment to delivering exceptional service. This role is perfect for those passionate about technology, collaboration, and eager to grow their impact in a supportive, forward-thinking environment.

Responsibilities

• Install, configure, and maintain end-user hardware and software, including desktops, laptops, thin clients, mobile devices, and peripheral equipment.
• Serve as a second-level support resource for complex issues escalated by the Service Desk or other support teams.
• Manage operating system imaging, deployments, and updates using enterprise tools such as SCCM or similar platforms.
• Maintain user accounts, profiles, and group permissions through Active Directory and other access control systems.
• Support application installations, upgrades, and troubleshooting in Windows environments.
• Collaborate with other IT teams to resolve cross-functional issues and improve system resilience.
• Provide on-site and remote support to customers with a focus on professionalism and customer service.
• Participate in hardware lifecycle management, including the replacement of aged devices.
• Document troubleshooting steps, solutions, and contribute to the internal knowledge base.
• Support IT projects including system migrations, new technology rollouts, and business continuity initiatives.
• Provide audio and visual support as needed.
• Participate in an on-call schedule to provide 24x7 support.
• Work independently on projects and tasks by providing in-depth analysis and problem-solving.
• Diagnose improvement opportunities, recommend, and participate in solutions to enhance the customer experience.

Essential Skills

• Bachelor's Degree or equivalent combination of education and experience.
• 3+ years of experience in end-user computing or desktop support in a mid-to-large scale IT environment.
• Proficiency with Windows OS, Microsoft 365, Active Directory, and endpoint management tools.
• Strong working knowledge of PC hardware troubleshooting and repair.
• Excellent communication skills including listening, verbal, and written.
• Experience summarizing technical efforts and aligning them with business outcomes.
• Familiarity with ITIL best practices and ticketing systems.
• Ability to troubleshoot and resolve basic to intermediate technical issues independently.
• Capacity to thrive in a highly collaborative, fast-paced environment.
• Willingness to learn and take direction in a fast-paced environment.

Additional Skills and Qualifications

• CompTIA A+ or similar certification preferred.
• Experience with Windows 11 migrations/refreshes is a plus.
• Citrix exposure is valuable.
• Endpoint management experience is preferred.

Work Environment

Work is conducted on-site five days a week in Richmond, VA. The team participates in a weekly on-call rotation, with employees compensated for being on call even if they don't receive a call. The role requires regular attendance and adaptability to changing environments and priorities.

Job Type & Location

This is a Contract to Hire position based out of Richmond, VA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Richmond, VA.

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in Richmond,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.