The IS Desktop Support Technician provides courteous and timely support for workstations, software, and peripherals across multiple Gillette Children locations. This role includes the installation, diagnosis, repair, maintenance, and upgrading of all PC hardware and associated equipment to ensure optimal workstation performance. The Desktop Support Technician is responsible for troubleshooting problem areas (remotely using remote tools, in person, by telephone, or via email) promptly and accurately, providing end-user assistance as needed.
In addition, this position plays a crucial role in supporting the Clinical Application Support Specialist by collaborating on troubleshooting and resolving application-specific issues, ensuring seamless integration of clinical applications with desktop environments. The Desktop Technician will work closely with clinical staff to facilitate the efficient use of technology in clinical settings, contributing to the overall mission of enhancing patient care through reliable IT support.
The hourly wage for this opportunity is $30.42/hour to $45.62/hour, with a median wage of $38.02/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.
At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side-by-side with our patients, families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.
Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.
Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.
To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers.
Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.
Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Gillette’s research, treatment, and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses. Founded in 1897, Gillette collaborates with patients, families, and partners in clinical leadership, research, and advocacy to set the standard of care and opportunity for children with complex medical challenges.
