Job Description

What to Expect

Tesla is currently seeking a Desktop Support Technician to join our team. This position within the IT Operations team will be on the front lines of Tesla’s IT support. Via Phone and Ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to support the growth of Tesla’s initiatives. The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.

What You’ll Do

•  Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.
•  Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues
•  Provides timely resolution of end user problems as per SLA.
•  Provide support for field personnel remote communications and connectivity
•  Basic administration of phone systems
•  As necessary, performs other duties as required
•  company management and outside business associates
•  Exercise independent judgment consistent with department guidelinesstandards
•  Organize and prioritize workflow and to meet established timeframes
•  Maintain updated knowledge of policies, procedures, products and activities of assigned area
•  Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.

What You’ll Bring

•  Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote.
•  Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level
•  Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
•  Must have experience working with ticket-based systems for registering incidents and requests
•  Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
•  Experience with MS SCCM/Jamf or equivalent computer imaging.
•  Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
•  Experience in Backups, Active Directory, O365, and Windows server environment
•  Configure & troubleshoot endpoint devices, operating system, POS, desktopkiosk applications, telephony, and all IT hardware located at site
•  General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels.
•  Excellent oral and written communication skills and able to communicate, read, and write effectively in English, Cantonese and Mandarin.
•  Excellent customer service skills, strong attention to details with excellent follow up
•  General understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

• Employee Stock Purchase Plan (ESPP)
• Comprehensive Medical Coverage
• Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
• Employee Vehicle Purchase Program
• Employee Welfare Committee
• Employee Merchandise Discounts
• Celebratory Gifts for Special Occasions
• Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：

• 員工認股計劃（ESPP)
• 團體醫療保險
• 全球員工協助方案 (EAP) 和協助資源
• 員工購車計劃
• 職工福利委員會
• Eshop精品員工優惠
• 特殊場合的慶祝禮物
• 員工推薦計劃

本公司保留更改福利項目的權利。