Job Description

IT Desktop Support Technician

At the direction of the IT Desktop Support Supervisor, this role assists with the implementation, support, disposal, and inventory of desktops and desktop software for our client, a multi-location banking organization and its affiliated banks.

Responsibilities and Duties:

• Installs and supports Microsoft Windows, Microsoft Exchange and Outlook, Microsoft Office, and Microsoft Windows updates and patches, including servers, personal computers, printers, and other LAN-connected devices, both locally and remotely across all bank locations, for the life span of the device
• Provides phone support of the listed systems; hours can vary from 7:00am to 6:00pm as needed
• Tracks work in a ticketing system
• Work hours and days may vary — techs may need to perform updates during late night/early morning hours and on weekends, and will need to carry a cell phone to be reached as needed
• Regular and reliable attendance
• Other duties as assigned by management

Knowledge, Skills, and Abilities:

• Ability to communicate effectively with management, customers, and co-workers
• Ability to pay close attention to detail and work with a high degree of accuracy
• Ability to meet deadlines and work independently
• Ability to assist others within the department
• Skills in problem solving
• Ability to make sound decisions using information at hand