SUMMARY

Experienced
Desktop
Support Technician
with strong Windows OS and network troubleshooting skills,
capable of independently handling Tier 2.5 support tickets, including VPN,
password resets, software installations, patches, and printer issues.
Proficient with ticketing and remote management tools such as ConnectWise,
Zendesk, and Jira, with experience leading teams and working effectively in
long-term remote and night shift environments.

JOB RESPONSIBILITIES

• 
  General desktop
  support: Windows OS support, VPN, password resets, shared drives, printer
  troubleshooting.
• 
  Network troubleshooting
• 
  Handling tickets
  independently after triage by the client’s internal team (e.g., patches,
  installs, resets)
• 
  Considered a standard
  role (help desk / desktop support roles).

QUALIFICATIONS

• 
  Strong Windows OS
  experience (Mac support is a plus but not required)
• 
  MSP experience
  preferred, followed by IT vendor support experience, then internal IT
• 
  Familiarity with
  ticketing/RMM tools; ConnectWise is preferred, but experience with similar
  tools (e.g., Zendesk, Jira) is acceptable
• 
  IT Certifications as
  are nice to have, not required
• 
  Open to consider other
  remote tools: ConnectWise / RMM / Manage / Zendesk / Jira
• 
  Targeting Tier 2.5 support
  level & experience.
• 
  Candidates must work
  independently with minimal oversight.
• 
  Experience: At least ~5
  year working with a ticketing system.

JOB REQUIREMENTS

• 
  Should be willing to accept a long-term
  work-from-home arrangement.
• 
  Should be amenable to a permanent night
  shift schedule (CST).