Job Description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
Inspire trust, build community and enable change.
Payments Canada — where our country connects: Payments Canada — Who we are

| Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!

| What we are looking for
Reporting to the Manager, Desktop & End User Support, the Desktop Support Technician is responsible for providing technical and advisory services to Corporate Service Desk clients. This includes: performing and assisting in technical support; operational readiness, process design and improvement; technical enhancement and maintenance; request, incident, problem, asset, and knowledge management escalation; customer services and support; and related advisory services. The Desktop Support Technician acts as both first and second level support for any technical issues over the phone (remotely) or onsite (in-person).

| A day in the life
Responsible for this position includes:

Technical Services and Program/Project Delivery:
• Will perform technical triage and remediation activities with a high level of customer service to Payments Canada’s service desk clients.
• Act as a first point of contact and customer relationship liaison for Payments Canada employees.
• Ensure that incidents are handled in a timely manner and appropriate escalation process is followed.
• Assist the Senior in the performance of the ITIL function for the Desktop Support team, which includes: request, asset, knowledge management, escalation processes, execution of processes, perform quality assurance, participate in the implementation of changes and improvements, perform audits and monitor activities; performance trends and analysis activities and provide related advice and technical support.

Service Delivery Solutions:
• Assist in project teams composed of internal technical staff and consultants. You will be responsible to assign priorities, tasks, and activities, monitor and report on progress and provide technical expertise and solutions.
• Assist the Senior in project management functions by providing effort estimates and assist in development of project schedules, plans and recommendations.
• You will provide technical guidance to the service desk team.
• Provide technical training to Payments Canada employees.

| What you need to be successful
• Post-secondary degree or diploma in computer science or other field related to information systems and technology, or equivalent work experience with formal post-secondary education.
• Typically requires three (3) years of relevant experience in an operations support environment and/or service desk environment. However, we highly encourage recent graduates to apply if they possess a strong combination of internship experience, and a proven track of academic excellence.
• Minimum of three (3) days per week to be spent working in the office. Please note this position could require (5) days of in office presence depending on business needs.
• Participation in on-call support rotation along with periodic overtime will be required.
• Government of Canada Reliability or eligibility to obtain is a minimum requirement.
• Experience in Asset Management is considered an asset.
• Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Management is considered an asset.
• Bilingualism (English and French) is considered an asset.

| Salary range
• Based on qualifications and experience: $63,000 to $105,000.

Please submit your application by June 5, 2026.

| What's in it for you?
• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.