Desktop Support Technician
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Veterinary Clinics and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
At TAG’s new state-of-the-art headquarters in the vibrant West Loop neighborhood of Chicago, we are growing our onsite operations team with IT professionals to support our new office! We are currently looking for a Desktop Support Technician who will provide reliable, high-quality desktop support services.
The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, TAG Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Responsibilities
Provides in-person and remote user assistance and ServiceNow ticket resolution for hardware, software, and networking needs.
Diagnoses and troubleshoots basic problems with technical systems to maintain proper functionality and escalates unresolved issues as needed.
Partner with various teams within IT and other departments to solve cross functional issues.
Conducts diagnostic reviews and troubleshoots issues as requested by users.
Provides training and assistance to users as needed.
Provides good customer service to ensure functionality and to assist and guide users.
Documents technical issues and their resolutions in the IT knowledge base.
Interacts with vendors to resolve issues.
Assists with activities, including onboarding, offboarding, inventory, and shipment of equipment.
Assists with projects and implementation of policies as needed.
Experience
Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer.
Hands-on, collaborative working style with a service driven mindset required.
Adaptable and willing to learn new technology and processes.
Organization, time management, and problem-solving skills required.
Ability with communicating clearly in both a written and verbal fashion.
Ability operating, installing, and troubleshooting computer hardware and software required.
Knowledge of a modern ticketing system (such as ServiceNow) required.
Skill with supporting operating systems, including Windows, iOS, and Mac OS required.
Knowledge of Active Directory/Entra ID, Intune, and SCCM to image and troubleshoot preferred.
Experience providing desktop support in an enterprise environment preferred.
Experience working using remote access software like Bomgar preferred.
Some white-glove experience is a plus.
Experience working in an educational or instructional environment is a plus.
Some familiarity with mobile device operation and Audio/Video technology is a plus.
Pay range and compensation package- Annual Salary Range: $27.00-$33.00/hr with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients.
Fast forward, and over 25 years later, we’ve launched more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning.
We come together to launch TAG – The Aspen Group, and we are officially expanding beyond dental to embrace a new vision. As we transform Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family, we’re setting out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. While our vision now is broader, how we achieve it remains the same. The best care starts with the provider, and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams and the rest will follow.
United as one group, we’re not just breaking down barriers, today we’re breaking through. We’re challenging the status quo. Together we can prove healthcare can be better for both providers and patients. Together we can bring better healthcare to more people.
