MetroSys is seeking experienced Desktop Support Technicians to support a large-scale Windows upgrade initiative within a hospital environment. This role will focus on upgrading, imaging, deploying, and validating approximately 1,400 Windows devices while minimizing disruption to clinical and administrative operations.
Candidates must be comfortable working onsite in a healthcare setting and adhering to strict security, compliance, and operational standards.
Perform Windows OS upgrades and re-imaging on desktops and laptops across multiple hospital departments.
Backup and migrate user data, profiles, and settings as required.
Install and validate required applications, security tools, and updates post-upgrade.
Coordinate device swaps and ensure minimal downtime for clinical and administrative staff.
Troubleshoot hardware, software, and driver issues during deployment.
Document completed upgrades and update asset management systems.
Follow hospital compliance, privacy, and infection-control protocols.
Provide brief end-user support and walk-throughs following upgrade completion.
2–5 years of hands-on desktop support experience.
Strong experience performing Windows 10/11 upgrades and system imaging.
Familiarity with enterprise deployment tools (SCCM, Intune, or similar).
Experience backing up and restoring user data.
Ability to work onsite in a hospital or regulated environment.
Strong customer service and communication skills.
Ability to lift and move equipment as needed.
Prior healthcare or hospital IT support experience.
Experience supporting clinical workstations or shared device environments.
Familiarity with Active Directory and user account troubleshooting.
Fully onsite role.
Project-based engagement (timeline dependent on deployment schedule).
May require flexibility for early morning, evening, or weekend upgrade windows to minimize operational disruption.
MetroSys is an Technology & Staffing Solutions firm based in sunny San Diego, CA. From space travel to the next generation fuel efficient automobile, MetroSys has supported some of the largest household names across the globe! Whether you are a value added reseller (VAR), manufacturer, or a direct client, our team is here to assist you. We are industry experts in NetApp storage, data migration, and staffing complex IT roles.
Our creative geniuses have been pioneering technology solutions for our valued customers in the following areas:
>Enterprise Infrastructure Solutions
>Managed & Maintenance Services
>Telecom Solutions
>Staffing & Recruiting
ingenuity. Agility. Speed.
These are key ingredients to our success. Navigating the world of technology can pose many challenges. We help customers, channel partners, resellers & manufacturers deliver! Our team of highly experienced professionals can help bridge any gap for your technology requirements.
Great people. Great Company.
MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity. Our customer first approach builds strong relationships as a trusted advisor and technology partner. Our team integrates with your business and maximizes efficiency. Simply put, we make it easy.
For more information, please visit our website @ http://www.metro-sys.com
