WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 AT MOROCCO!

Excis is a global IT support leader globally, driven by innovation and
collaboration. We’re looking for a proactive Desktop Support Technician L2 to
manage hardware, software, and IT assets across multiple locations. Join us for
a rewarding career in a supportive, family-like environment where you’ll look
forward to coming to work every day.

·
Client in
190+ countries

·
6000+
Engineers

·
200+
Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where
individual achievements fuel team success. From solving complex IT challenges
to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!

What You Will Do:

1. 
   Manage end-to-end hardware lifecycle and
   imaging
   – Image and
   deploy Windows laptops/desktops, handle IMAC (installations, moves,
   additions, changes), perform hardware refreshes, coordinate
   warranty/out-of-warranty repairs, and manage asset reclaim, disposal, and
   spare parts inventory.
2. 
   Provide hands-on and VIP support across
   multiple platforms
   –
   Troubleshoot post-deployment issues on Windows, Macintosh, and mobile
   devices; support executive (VIP) users; resolve hardware/software
   conflicts; and deliver audio/video support including health checks for
   meeting spaces.
3. 
   Own asset management, onboarding, and
   reporting
   – Tag and
   log all incoming equipment into the asset management system, ensure proper
   hardware assignment for new hires, coordinate with external vendors for
   dispatch repairs, and deliver weekly reports on physical inventory counts
   and hardware outflows.

What You Need:

1. 
   Platforms & OS imaging
   – Windows and Macintosh (including
   portables), imaging Windows 10 OS, Microsoft Office Suite.
2. 
   Networking & printers
   – TCP/IP, Windows Networking,
   Ethernet, plus networked printer experience (queue creation, server
   maintenance, etc.).
3. 
   Hardware & repair
   – Break-fix,
   warranty/out-of-warranty repair, hardware refresh, spare parts management,
   printer installation, data backup/recovery coordination.
4. 
   Asset management & reporting
   – Asset tagging, inventory
   management (depot operations), spreadsheet proficiency (Excel formulas,
   calculations across multiple worksheets, functions), weekly physical
   inventory reporting.
5. 
   Languages, license & shift
   availability
   –
   Fluent in French, intermediate English, valid driver's license, can start
   immediately, open to shifts (Morning/Mid/Night).

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team
where your technical expertise directly enhances user satisfaction and
operational success. We offer a supportive environment that encourages
professional growth, continuous learning, and collaboration across diverse
technologies. Enjoy competitive compensation and the chance to contribute to a
global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis
in Morocco and be at the forefront of IT support excellence!