ilaunch

Desktop Support Team Lead

ilaunch  •  Cape Town, ZA (Onsite)  •  2 months ago
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Job Description

Job brief

Cape Town

Our Client within the Financial Services Industry is currently seeking a Desktop Support Team Lead to manage daily operations of the desktop support team.

Responsibilities

  • Lead and mentor the desktop support team
  • Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
  • Lead desktop-related projects, including software rollouts and infrastructure upgrades.
  • Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
  • Perform routine system maintenance, deploy updates, and assist with new technology implementations.
  • Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
  • Monitor system performance, identify recurring issues, and suggest process improvements.

Requirements

  • Matric / Grade 12
  • Tertiary Qualification - Diploma/Degree advantageous
  • Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, A+ and N+
  • Minimum of 5 years hands-on desktop support experience, with at least 2 years in a leadership or team lead role
  • Proficient in Windows and macOS operating systems
  • Experience with cloud platforms such as AWS and Azure.
  • Knowledge of endpoint security and financial compliance frameworks.
ilaunch

About ilaunch

At iLaunch, we specialise in finding the best talent to drive business success. Since 2018, we’ve built a strong track record of providing highly skilled consultants for short-term, long-term, and permanent roles across various industries. Our expertise ensures that businesses get access to the right professionals, while job seekers find roles that align with their skills and career goals.

As part of the Bumblebee Group, we leverage cutting-edge technology, deep industry knowledge, and an extensive network of specialists—giving us a unique edge in sourcing, vetting, and placing top-tier talent. Our strong market presence and network allows us to identify emerging skills, trends, and opportunities, ensuring we always deliver relevant and future-ready talent to our clients.

We don’t just match skills to job descriptions—we take the time to understand company culture, team dynamics, and long-term business goals to ensure the perfect fit. Our high-touch, personalised approach helps businesses build high-performing teams, while empowering professionals to thrive in their careers.

Let us help you find exceptional talent that drives innovation, productivity, and growth. Whether you’re hiring or looking for your next career opportunity, iLaunch is your trusted partner in seamless, efficient, and strategic recruitment solutions.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Cape Town, ZA
Year Founded
2018
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