Job Description

Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

• Install and configure all new PCs and laptops
• Perform hardware and software break / fix work including but not limited to upgrades
• Develop expert understanding of PC hardware, software, internal software and associated technologies
• Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Execute planned and unplanned infrastructure downtime activities as required
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitor the infrastructure to identify/resolve issues
• Respond to escalated end-user issues

WHO YOU ARE

You possess …

• A Technical Associates Degree or equivalent preferred
• 2 to 3 years of relevant technical work experience
• Effective problem solving skills
• The ability to multi-task
• Outstanding customer service skills

Responsibilities

• Installs and configures all new PCs and laptops
• Performs hardware and software break / fix work including but not limited to upgrades
• Develops expert understanding of PC hardware, software, internal software and associated technologies
• Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
• Executes planned and unplanned infrastructure downtime activities as required
• Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
• Monitoring the infrastructure to identify/resolve issues
• Responding to escalated end-user issues
• Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
• Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
• Moves employee equipment
• Organizes and maintains equipment inventory levels
• Analyzes and evaluates PC hardware and software
• Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
• Assists with purchase order activity
• Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
• Provides support utilizing all available tools including remote control technologies
• Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
• Understudies one or more infrastructure technology disciplines
• Grasps concepts and develops skill-set
• Applies learning on a supervised basis
• All other duties as assigned

Qualifications

• Technical Associates degree or equivalent preferred
• 2-3 years of relevant technical work experience
• Experience in a Windows 11, and Mac OS X environment
• Experience with Office 365 and above
• Experience with multiple hardware platforms
• Experience with iOS and Android mobile platforms
• Certifications a plus (A+ or other)
• Effective problem-solving skills
• Customer service skills
• Detail oriented
• Sound analytical skills
• Ability to multitask
• Collaborative/enjoys working in teams
• Highly productive in a fast paced environment