TMF Health Quality Institute

Desktop Support Specialist

TMF Health Quality Institute  •  Austin, TX (Onsite)  •  24 hours ago
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Job Description

Please make sure your application is complete, including your education, employment history, and any other applicable sections. Initial screening is based on the minimum requirements as defined in the job posting, such as education, experience, licenses, and certifications. Your experience should also address the knowledge, skills and abilities needed for the role. Incomplete applications will not be considered.

*This position is located in Austin, Texas*

*Due to being a federal contractor, you may be subject to obtaining and maintaining a public trust security clearance from the federal government. *

Position Purpose:

Provides troubleshooting and technical assistance for both local and remote computer systems and users. Provides assistance or training related to computer hardware and software use; including printing, installation, word-processing, electronic mail, and operating systems.

Essential Responsibilities:

  • Coordinates answering user inquiries regarding computer software and hardware operation to resolve problems and provides technical support.
  • Maintains and uses software tools for remote management, troubleshooting, asset management, patch management and anti-virus.
  • Coordinates and participates in dispatch rotation for helpdesk tickets.
  • Prepares, edits, and distributes documentation, training materials, and procedures.
  • Trains users in the proper use of hardware and software.
  • Installs and performs various repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Minimum Qualifications

Education

  • High school diploma or equivalent

Experience

  • Three (3) years desktop support
  • College education in or technical training in computer related areas may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time education or the prorated part-time equivalent.)
  • One (1) year Active Directory
  • One (1) year Microsoft Exchange

Benefits

TMF offers an excellent benefits package, including:

  • Medical, dental, vision, life, accidental death and dismemberment, and short and long-term disability insurance
  • Section 125 plan
  • 401K
  • Competitive salary
  • License/credentials reimbursement
  • Tuition Reimbursement

EOE Vet/Disability

TMF Health Quality Institute

About TMF Health Quality Institute

Improving Lives by Improving the Quality of Health Care

TMF Health Quality Institute focuses on promoting quality health care through contracts with federal, state and local governments, as well as private organizations. For more than 50 years, TMF has helped health care providers and practitioners in a variety of settings improve care for their patients.

TMF was chartered in 1971 as a private, nonprofit organization of licensed physicians (MDs and DOs) to lead quality improvement and medical review efforts in Texas. Originally known as the Texas Medical Foundation, the company changed its name to TMF Health Quality Institute in 2005 to reflect the expansion of its work throughout the nation.

In 2011, TMF acquired C2C Innovative Solutions, Inc., a Medicare Qualified Independent Contractor with offices in Florida and employees throughout the nation. This acquisition expanded TMF’s scope of services and increased our presence in the government contracting market. C2C specializes in providing health care sector support and administrative services in the handling of Medicare second-level appeals.

In 2013, TMF established the TMF Foundation in support of TMF’s vision to improve lives by improving the quality of health care. The TMF Foundation provides resources and educational support to organizations focused on the health of Texas residents. Recently, the foundation joined an effort to affect the trend of childhood obesity.

We partner with health care providers in multiple settings:

•Hospitals

•Physician Offices

•Nursing Homes

•Home Health Agencies

•Medication Safety and Reduction of Adverse Drug Events

TMF partners with health care providers to ensure that every patient receives the right care… every time.

Industry
Healthcare & Social Services
Company Size
201-500 employees
Headquarters
Austin, Texas
Year Founded
1971
Website
tmf.org
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