Job Description

💻 Are you someone who enjoys solving technical problems, supporting end users, and keeping IT systems running smoothly behind the scenes?

We’re hiring a Desktop Support Specialist to join a growing organization where you’ll play a key role in supporting day-to-day IT operations, troubleshooting technical issues, and maintaining critical infrastructure systems.

This is an ideal opportunity for someone who enjoys a mix of hands-on user support, systems administration, and infrastructure maintenance, while working in a fast-paced, collaborative environment.

💻 Who You Are

• A customer-focused IT professional who enjoys helping users solve technical issues quickly and effectively
• Someone who thrives in fast-paced environments and can confidently juggle multiple priorities
• A strong communicator who can explain technical concepts clearly to non-technical users
• Detail-oriented, organized, and proactive in identifying and resolving issues
• A team player who enjoys collaborating while also working independently when needed
• Passionate about technology and committed to continuous learning and improvement

📍 Work Type

• Location: North York, ON (Fully Onsite – 5 days a week in office)
• Vacancy Type: This role reflects an existing vacancy

Requirements

🎯 What You’ll Do

• Provide first-line technical support for hardware, software, and end-user related issues
• Troubleshoot and resolve desktop, PC, network, and system-related problems
• Manage and maintain user accounts, permissions, and group access within Active Directory and related systems
• Support and maintain Microsoft-based environments including Windows workstations and servers
• Monitor and maintain infrastructure services including DNS, DHCP, antivirus, backups, and Windows updates
• Assist with software implementations, upgrades, and system deployments
• Document technical issues, resolutions, and support activities within ticketing and problem management systems
• Maintain inventory records for hardware, software, and licensing assets
• Support Office 365 and Azure Active Directory administration
• Assist with server, virtualization, and backup infrastructure where required
• Escalate complex technical issues when necessary and support after-hours maintenance activities as needed

⭐ What We’re Looking For

• 3+ years of experience in desktop support, systems administration, or IT support environments
• Strong knowledge of Microsoft environments including Windows 10/11, Active Directory, and Windows Server
• Experience supporting LAN/WAN networks, TCP/IP, DNS, and DHCP
• Experience with Office 365 and Azure Active Directory administration
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service and communication skills
• Ability to multitask and prioritize in a fast-paced support environment
• Professional, patient, and user-focused approach to technical support

🔥 What Makes This Role Exciting

• Variety: A mix of desktop support, systems administration, and infrastructure work
• Impact: Play a key role in ensuring business operations and users stay productive
• Growth: Opportunity to expand your infrastructure and systems administration experience
• Collaboration: Work closely with internal teams and end users across the organization

Benefits

• Base Salary: $60,000 - $70,000
• Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance
• Benefits Package: Medical, dental, and vision benefits to support your overall well-being

📩 Ready to Take the Next Step in Your IT Career? Apply Now!

At STACK IT Recruitment, we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply — we’d love to chat!

Know someone perfect for this role? Share it with your network — you might just help someone take the next step in their career.

✨ We’re proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know — we’re here to support you!

AI Use Disclosure:
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.