Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
We are looking for talented, passionate and self-motivated professionals who will support the initiatives of our technical services team, the company and our overall mission as leaders in community oncology. We take pride in offering the highest level of customer support to our end users and business partners. The Desktop Support Specialist’s main role is to research, diagnose, troubleshoot resolutions to software and hardware issues while communicating effectively with end users and other technical colleagues.
ESSENTIAL FUNCTIONS:
• Respond to service requests and resolve technical problems in a timely and helpful manner, providing top-notch support to both users and business partners
• Install, configure, and troubleshoot hardware and software for a variety of endpoints including desktops, laptops, printers, and mobile devices
• Monitor, maintain, and administer systems and software related to desktop support functions including physical inventory of technical assets
• Follow existing documented processes as well as create documentation when necessary, including the documentation of ongoing work within existing service requests
• Communicate clearly and constructively with end users, technical peers and both internal and external business partners
• Provide accurate and constructive feedback or reporting to management staff as needed
• Perform a variety of tasks, relying on experience and judgment to plan and accomplish goals
KNOWLEDGE, SKILLS & ABILITIES:
• Exceptional problem solving, troubleshooting and time management skills are a must
• A strong customer service focus including the ability to prioritize end user experience
• Knowledge of Windows environments including Windows 7/10, Active Directory and other, related Domain Services and their functions
• Knowledge of iOS/Android and mobile device management
• Experience in working within a service desk environment, resolving incidents, notating resolution steps and engaging end users
• Knowledge of enterprise-level technical infrastructures and the ecosystems surrounding them
• Knowledge of basic networking principles
• Knowledge of security principles, best practices and how to apply them
• Ability to follow and create documentation with differing levels of complexity
• Strong research and analytical skills
• Very strong communication skills with the ability to communicate effectively with end users, internal and external partners
• Self-motivated and directed, with ability to ask questions when necessary
EDUCATION & EXPERIENCE:
• High School Diploma
• Qualifying degree in a relevant field such as Computer Science preferred
• Minimum 2+ years support experience preferred
• Net+/A+/Sec+ certifications a plus
PHYSICAL REQUIREMENTS:
• Must be willing and able to lift up to 50 pounds
• Must be willing and able to travel to satellite clinics
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
