This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
Requirements:
4–6 years’ experience or college degree
Windows AD, Office 365, DHCP, DNS, LAN/WAN
Ticketing system, asset management, vendor coordination
Strong customer service and communication skills
Saturday and holiday availability
Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.
All your information will be kept confidential according to EEO guidelines.
SpikeIT is a premier IT services and development firm specializing in cloud-driven digital transformation. As a trusted partner, SpikeIT simplifies complex digital journeys for businesses worldwide, delivering innovative, cost-effective solutions that align technology with strategic goals. With proven cross-sector expertise, the company turns challenges into measurable outcomes, emphasizing agility, security, and ROI.
Core Offerings
SpikeIT's portfolio spans end-to-end services:
Strategy and Consultation: Aligning tech with business objectives to accelerate transformation.
Cloud Transformation:
Secure, scalable migrations enabling fast, hassle-free transitions and innovation.
Data & AI: Data engineering and AI-driven insights for smarter decision-making and growth.
Cyber Security:
Comprehensive protection for digital assets.
Application & Web Development:
Custom, modern, scalable apps tailored to unique goals.
IT Services Management (ServiceNow):
Optimized operations through tailored implementations.
Boasting 68% excellence in business strategy alignment and 93% in technology solutions, SpikeIT harnesses next-gen cloud and AI to empower clients across industries.
Transformation Process
SpikeIT's streamlined approach includes:
Identify Business Challenges: Collaborative goal-setting to define pain points.
Gather & Integrate Data: Unifying sources for real-time insights.
Analyze & Optimize: AI-powered analytics for actionable, innovative outcomes.
Why Choose SpikeIT?
Cost-Effectiveness: Balanced models ensuring innovation with ROI.
Innovative Tech: Cutting-edge cloud/AI acceleration.
Expert Support: Continuous guidance, custom solutions, and global partnerships.
Headquartered with a focus on lasting value, SpikeIT invites collaboration for your next project. Contact: +1 732-820-0276 | info@spikeitglobal.com. Visit spikeitglobal.com for more.
