TEKsystems

Desktop Support (L2) - Houston

TEKsystems  •  $30 - $40/hr  •  Houston, TX (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Desktop Support II - Houston, TX

Client is seeking an experienced Desktop Support Specialist II to provide hands-on technology support for its Houston office while also assisting employees across a nationwide organization. This is a highly visible, customer-facing position for someone who enjoys solving technical problems, building strong relationships with users, and taking ownership of issues through resolution.

As the primary onsite IT support resource for approximately 100 Houston-based employees, you will provide Level 2 support across Windows devices, Microsoft 365, identity and access, mobile devices, and workplace technology. You will also perform day-to-day Microsoft 365 and identity administration while partnering with centralized Infrastructure, Networking, Security, and Engineering teams on more complex issues.

Related Job Titles

  • IT Support Specialist
  • Desktop Support Analyst
  • Deskside Support Analyst
  • IT Support Analyst
  • End User Computing (EUC) Support Specialist
  • Technical Support Engineer

Work Environment

Location: Houston, TX

Schedule: Monday-Friday, 7:00 AM-4:00 PM

Work arrangement: Fully onsite

Support model: Approximately 70% onsite Houston support and 30% remote enterprise support

This position is well suited for an experienced support professional who is comfortable working independently while remaining closely connected to a broader IT organization. Success requires technical depth, attention to detail, strong follow-through, and the ability to provide responsive, professional support in a fast-paced environment.

What we're Looking for

The strongest candidates will bring

  • Level 2 desktop support: Strong hands-on experience troubleshooting Windows 10/11 desktops, laptops, applications, peripherals, connectivity, and workplace technology.
  • Microsoft 365 administration: Practical experience administering and supporting Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online.
  • Identity and access support: Hands-on Active Directory and Microsoft Entra ID experience, including account provisioning, group membership, authentication, access, and password-related issues.
  • Exceptional customer service: Ability to communicate clearly with technical and non-technical users, including executives and other high-visibility employees.
  • Ownership and independence: Ability to prioritize competing requests, follow established processes, document work thoroughly, and drive issues to resolution with limited onsite supervision.

Day to Day Responsibilities

  • Serve as the primary onsite IT support resource for approximately 100 employees in the Houston office.
  • Provide Level 2 onsite and remote support for Windows desktops and laptops, Microsoft 365, mobile devices, printers, meeting-room technology, and related hardware and software.
  • Troubleshoot operating system, application, connectivity, authentication, synchronization, and access issues.
  • Perform day-to-day administration and support for:
  • Microsoft Outlook
  • Microsoft Teams
  • OneDrive
  • SharePoint Online
  • Exchange Online
  • Active Directory
  • Microsoft Entra ID
  • Provision and maintain user accounts, passwords, access, and group memberships.
  • Support onboarding, offboarding, workstation deployments, and equipment lifecycle activities.
  • Configure and support Microsoft Intune-managed endpoints and mobile devices, including iPhone, iPad, and Android.
  • Respond to incidents and service requests according to established service levels and ITIL-based processes.
  • Maintain accurate ticket documentation, including troubleshooting performed, resolutions, and follow-up activities.
  • Escalate complex infrastructure, networking, security, or engineering issues while maintaining ownership and communication through resolution.
  • Partner with distributed Help Desk, Infrastructure, Security, Networking, and Engineering teams.
  • Contribute to knowledge documentation, process improvement, and a collaborative support culture.

Required Qualifications

  • 5+ years of experience in desktop support, end-user computing, service desk, technical support, or a comparable IT support environment.
  • Strong Windows 10/11 administration and troubleshooting experience.
  • Hands-on Microsoft 365 support and day-to-day administration experience.
  • Experience administering Active Directory and Microsoft Entra ID, including user provisioning, account maintenance, group management, access requests, and basic identity troubleshooting.
  • Experience supporting desktops, laptops, printers, peripherals, and mobile devices.
  • Experience providing both onsite and remote technical support in an enterprise environment.
  • Strong analytical and troubleshooting skills with demonstrated ownership of technical issues.
  • Excellent written and verbal communication skills and the ability to explain technical concepts in straightforward, user-friendly terms.
  • Ability to independently organize and prioritize multiple incidents and service requests.
  • Familiarity with ITIL principles and structured IT service management processes.
  • Experience supporting executives or other high-visibility business users.

Preferred Qualifications

  • Microsoft Intune and endpoint management experience.
  • Microsoft Defender or related endpoint security experience.
  • Apple/macOS support experience.
  • Experience supporting a geographically distributed organization.
  • Relevant certifications such as:
  • CompTIA A+
  • ITIL Foundation
  • Microsoft Fundamentals or related Microsoft certifications
  • Apple Device Support

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Houston, TX.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Houston,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

TEKsystems

About TEKsystems

We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Hanover, MD
Year Founded
1983
Social Media