Serigor Inc

Desktop Support IV (Onsite)

Serigor Inc  •  Madison, WI (Onsite)  •  5 months ago
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Job Description

Job Title: Desktop Support IV (Onsite)
Location: Madison, WI
Duration: 12 Months


This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk.  The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.

List any special qualifications & years of experience: 
  QualificationDesired ExperienceEnd-user Technical support of Windows environments5 yearsTechnical support of Windows 10 or Windows 115 yearsInstallation and support of Microsoft Office Suite5 yearsDeployment and technical support of x86/x64 computers5 yearsDesktop Software installation, support, and troubleshooting5 yearsUse of remote desktop/remote control tools for remote support2 yearsUse of the Microsoft Remote Server Administration Tools2 yearsUse of Microsoft MECM/SCCM for software deployment, remote control, and windows updates1 yearsSupport of iOS or Android mobile devices with an enterprise Mobile device management solution1 yearsSupport of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product1 yearExperience in technical writing and documentation1 year
Top Skills:
  • Independently perform a variety of desktop support related tasks
  • Experience in customer service concepts, practices and procedures related to desktop support
  • Extensive knowledge with desktop technology
  • End-user Technical support of Windows environments (5+ years)
  • Technical support of Windows 10 or Windows 11 (5+ years)
  • Installation and support of Microsoft Office Suite (5+ years)
Serigor Inc

About Serigor Inc

Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.

● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.

● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.

● Commercial clients include Fortune 1000 and Start-Ups all over the US.

● Onshore and offshore IT delivery centers.

● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.

● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Baltimore, Maryland
Year Founded
Unknown
Website
serigor.com
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