The State of Wisconsin DOC is seeking a Desktop Support IV.
*MUST BE WISCONSIN RESIDENT*
CAN WORK REMOTE
Top Required Skills & Years of Experience:
• Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or more required)
• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
• Incident and Service Request Management (5 years or more REQUIRED)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
• Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience
Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.
Contract Duration: 6/30/27 with possibility of extension
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in
projects as a technical resource; work on a team of 8 technicians as well as
independently; be comfortable working for a larger organization consisting of over 9,000
devices and 10,000 users. Must be able to balance work load of incident/service
requests and project work. Professional verbal and written communication skills are a
must. This is a remote position with occasional office/site visits for troubleshooting
and/or project work.
The candidate must work and live in the state of Wisconsin.
The main activities for this role are as follows:
• Tier 3 support and maintenance of workstation software and hardware
• Support and maintenance of Operating Systems for user workstations
• Peripheral device support (printers/scanner/etc) and maintenance
• Incident and Service Request Management
• Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
• Tier 3 support and maintenance of workstation software and hardware (5 years
or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or
more required)
• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or
more preferred)
• Incident and Service Request Management (5 years or more REQUIRED)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-
5 years or more preferred)
• Strong written and oral customer support correspondence experience (5 years or
more required)
Nice to Have Skills:
• Packaging software applications for mass deployment using management tool
(SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience
Sundial Software Corporation is an Information Technology firm headquartered in Madison, Wisconsin. Founded in 1996, Sundial helps businesses of all sizes fulfill their IT needs. Our services include:
Custom Software Development-- We create line of business applications, web applications, Mobile application interfaces, custom API’s and portal software solutions that are responsive, scalable, and fault tolerant. Sundial’s agile design approach affords you the opportunity to work intimately with our team, and our development platform provides our clients with the ability to scale rapidly and efficiently. We provide continuous support and we guarantee client satisfaction.
IT Talent Resourcing—Top industry talent is scarce and recruiting in this space takes a dedicated team of recruiters who specialize in industry specific verticals. Sundial specializes in sourcing IT professionals who deliver on their skillset and who are exceptional leaders in their respective markets. We take pride in our hiring process and we guarantee results. In business, it’s critical that your partner thoroughly understands your talent requirements, has the innate ability to choose the type of individuals who will compliment your environment, and who offers flexible hiring options. We offer direct hire, contract-to-hire, consulting and ITO options.
IT Consulting—When you need the expertise of a consultant who has superior knowledge in the topic at hand, look to Sundial. Whether it’s a business process, an IT project, an internal development or data project or a testing process, we have the consultants who perform at the highest levels of efficiency and effectiveness. We only hire the “best of the best” and we pride ourselves in the high retention rate we maintain at all customer’s sites. Sundial treats their consulting staff exceptionally well and offers them a premier package of benefits and opportunities to grow in their careers.
