Our client is looking for IT Systems Analyst III for a
contract role in Lawrenceville, GA.
Analyst plays a crucial role in
ensuring the efficient functioning of an organization's IT infrastructure by
providing technical assistance and support to end-users. This role involves
responding to user inquiries, diagnosing, and resolving hardware and software
issues, and maintaining the overall health of desktop systems. The IT Systems
Analyst III collaborates with the IT team to address technical challenges,
implement solutions, and contribute to the organization's IT strategy. This
role requires a balance of technical expertise, effective communication, and a
commitment to delivering high-quality support to end-users.

Skills:

·
Associate’s degree in Information Technology,
Computer Science, or a related field and/or relevant experience.

Preferred Experience:

·
5+ years of enterprise-level desktop support
experience

·
Experience in complex system implementations or
upgrades

·
Strong requirements gathering and business
process analysis skills

·
Experience working with cross-functional teams
and vendors

·
Proven troubleshooting skills for complex,
high-impact issues

·
Strong written and verbal communication skills

Responsibilities:

1.
User Assistance:

Respond to user inquiries and
provide timely and effective technical support through various channels such as
phone, email, and in-person interactions.

Assist end-users with hardware
and software-related issues, troubleshooting problems to resolution.

2.
Installation and Configuration:

Install, configure, and maintain
desktop operating systems, software applications, and peripheral devices.

Ensure that systems are up to
date with the latest software patches and updates.

3.
Hardware Maintenance:

Conduct hardware diagnostics and
resolve issues related to desktops, laptops, printers, and other peripherals.

Perform hardware upgrades and
replacements as required.

4.
Collaboration and Escalation:

Collaborate with the IT team to
escalate and resolve complex technical issues.

Communicate effectively with
end-users and escalate problems to higher-level support when necessary.

5.
Security and Compliance:

Implement and enforce security
measures to safeguard computer systems and data.

Ensure compliance with
organizational IT policies and industry best practices.

6.
Documentation:

Maintain accurate records of
support requests, resolutions, and hardware/software inventory.
Create and update documentation for IT
processes, troubleshooting procedures, and user guides.

7.
User Training:

Provide basic training to
end-users on IT concepts, applications, and best practices.