Job Description

Blue Connections IT, now proudly part of Atturra LTD an ASX listed company, continues to be one of Australia’s most trusted providers of IT solutions and managed services. As an Atturra company, we are strengthening our capability and scale, bringing together two highly respected Australian
technology organisations.

We are seeking an experienced Desktop Support Engineer – Level 1-2 to join our team for support on Saturday & Sunday nights ONLY.

This role is fully remote and as such requires someone who is experienced in a desktop support
role and who can work independently throughout their nightshift.

This role is crucial for ensuring the smooth operation of IT systems and providing exceptional support to our customers throughout the night on weekends ONLY and you will be responsible for troubleshooting and resolving technical issues, contributing to the overall efficiency and productivity of our organisation, and helping to ensure that our customers have reliable and dedicated support 24/7.

If you believe you will excel in this role, we invite you to learn more.

Responsibilities:

• Provide first-line Level 1 support for desktop hardware and software issues in a dedicated nightshift role on Saturday and Sunday nights each week.
• Assist users with troubleshooting and resolving technical problems via phone, email, or in person, adhering to service level agreements during dedicated nightshift hours.
• Stay current with current system information, changes and updates.
• Document and track support requests including resolutions using the helpdesk ticketing system.
• Advise user on appropriate actions, including educating users on best practices for using desktop systems and software applications.
• Follow customer specific guidelines and processes to ensure tickets and requests are managed effectively and efficiently.
• Identify and effectively prioritise situations requiring urgent attention.
• Maintain excellent communication with all end users and other members of the technology department.
• Learn from & collaborate with experienced IT professionals

What You Bring:

• Knowledge and experience of IT desktop services & application support practices.
• Related experience and training.
• 2-3 years setup, configuration, troubleshooting of desktop/notebook hardware and software.
• Windows desktops and notebooks, as well as iOS devices, in a networked environment.
• Knowledge & understanding of Windows OS, Microsoft O365 suite, Teams, SharePoint, OneDrive, Exchange, AD & Outlook.
• Autopilot – Intune
• Proven experience providing onsite support & remote support using diagnostic tools.
• Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc).
• Knowledge of Active Directory concepts and administration.
• Experience providing onsite support & remote
• Experience in supporting, configuring, commissioning label printers
• Basic server exposure (Windows, Linux and Hyper V)
• Experience supporting a variety of Wi-Fi-enabled devices.

Qualifications:

• A relevant qualification in IT or a related field, such as a diploma or degree.
• 2-3 years' experience in a Level 1 or Level 2 desktop support role.
• Proficiency with IT support ticketing systems (e.g., ServiceNow, Jira Service Management).
• Strong understanding of Windows operating systems and common desktop applications.
• Excellent problem-solving skills and the ability to work under pressure.
• Good communication skills, both verbal and written, with a focus on customer service.
• Familiarity with basic networking concepts and troubleshooting.
• Ability to work independently.

Why Join Blue Connections IT?

• Work with Australia’s top-tier clients on exciting, complex projects
• Access elite training, vendor certifications, and clear career pathways
• Be part of a collaborative, innovative, and supportive team
• Enjoy flexible working, industry recognition, and a culture that backs your growth
• Certified as one of Australia’s Best Workplaces and Best Workplaces for Women
• Perks include monthly food trucks, fresh fruit, modern breakout spaces, and more!

Ready to join our team and make an impact?

Apply now and be part of a company that values your growth, your ideas and your future.