Job Description
WE’RE HIRING A
DESKTOP SUPPORT TECHNICIAN
L2
IN
WARSAW
, POLAND!
Excis is a global IT support leader, driven by innovation and collaboration.
We’re looking for a proactive Desktop Support Technician L2 to manage hardware,
software, and IT assets across multiple locations. Join us for a rewarding career in a
supportive, family-like environment where you’ll look forward to coming to work every
day.
-
Client in 190+ countries
-
6000+ Engineers
-
200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual
achievements fuel team success. From solving complex IT challenges to celebrating
wins together, we put our people first.
Start your journey with Excis and grow with us!
What You Will Do:
-
Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
-
Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
-
Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
Requirements
What You Need:
2+ years of Desktop Support / IT Service Desk experience with Windows OS, hardware, and software troubleshooting.
Experience with Active Directory, GPO, Office 365, ticketing systems, antivirus, and basic networking.
IT-related degree or certifications such as CompTIA A+ / MCP preferred.
Strong troubleshooting, problem-solving, prioritization, and SLA management skills.
Excellent communication, teamwork, customer service skills, and flexibility for after-hours support.
Benefits
Why Join us!
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth, continuous
learning, and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader that values innovation
and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in
Warsaw, Poland, and be at the forefront of IT support excellence!
