Excis Compliance

Desktop Support Engineer (L1.5) - IN

Excis Compliance  •  Navi Mumbai, IN (Onsite)  •  5 days ago
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Job Description


WE’RE HIRING:
Desktop Support Engineer (L1.5)
.
/ ON-CALL DESKTOP ENGINEER – NAVI,MUMBAI INDIA


Join Excis – a global IT support leader operating across 190+ countries with 6,000+ engineers and 200+ enterprise clients worldwide.


At Excis, we believe in innovation, collaboration, and creating a supportive, growth-oriented environment where people thrive. If you’re passionate about IT support and enjoy solving technical challenges while delivering excellent customer service, we’d love to hear from you.


Position: Onsite IT Support Engineer L2 / On-Call Desktop Engineer

Location: Navi,Mumbai India
Shift Requirement: Flexible, including early morning shifts starting as early as 3:00 AM IST


Requirements


What You Will Do:


• Independently resolve on-site incidents and service requests

• Provide VIP user support with professionalism and urgency

• Deliver end-to-end Digital Bar / Walk-in Centre support, including quick fixes and device swaps

• Support boutique IT environments and workplace applications

• Troubleshoot desktops, laptops, printers, docking stations, and peripheral devices

• Hands-on support for POS systems, barcode scanners, and payment peripherals

• Perform meeting room and AV support (Teams, Zoom, and vendor equipment)

• Provide Microsoft Office 365 support including Outlook, Teams, Excel, mailbox and profile configuration

• Perform Windows OS installation, reimaging, deployment, and user data migration

• Support PC refresh activities including staging, testing, replacement, decommissioning, and asset tracking

• Maintain CMDB and asset management updates

• Coordinate with Level 2 and Level 3 teams for escalations and issue resolution

• Support LAN/WAN basics and server room equipment as hands-and-eyes support

• Manage printer and MFP support including vendor coordination

• Log and track incidents and service requests in ITSM tools while ensuring SLA compliance

• Conduct end-user training and new user induction sessions

• Promote automation and remote resolution initiatives to improve operational efficiency

• Manage local IT stock and support project activities


Required Skills and Experience:


• 2–4 years of experience in Desktop Support or IT Support roles

• Strong troubleshooting and customer-facing support skills

• Experience supporting VIP users and multiple environments

• Strong knowledge of Windows 10/11 deployment, configuration, and troubleshooting

• Hands-on experience with Microsoft Office 365 support

• Knowledge of Active Directory and basic networking concepts

• Experience with desktop and laptop imaging tools such as SCCM, MDT, or USB-based deployment

• Understanding of ITSM tools, HAM processes, and ITIL practices

• Ability to prioritize tasks and work independently in an on-call support environment

• Good communication skills in English and local language


Educational Qualification:
Bachelor’s Degree (Technical discipline preferred)


Benefits


Why Join Excis:


At Excis, your work directly impacts user satisfaction and business success. We offer competitive compensation, continuous learning and career growth, exposure to global enterprise environments, a collaborative and people-first culture, and the opportunity to work with cutting-edge technologies.


Ready to grow your IT career with a global leader? Apply now and become part of Excis India.

Excis Compliance

About Excis Compliance

Excis is a trusted global IT services company, delivering agile, multilingual support across 150+ countries. From end-user computing to data centre and network solutions, we provide 24/7 coverage with 4-hour onsite response, anywhere in the world.

With ITIL-aligned service desks and a strong focus on reliability, Excis partners with enterprise and mid-sized businesses to keep operations running smoothly — no matter the challenge, no matter the location.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2001
Website
excis.com
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