WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
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Client in 190+ countries
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6000+ Engineers
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200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Work Location:
Southern Business District,Cairo Festival City, Road 90,Fifth
Settlement, New Cairo City, Egypt
What You Will Do:
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Provide end-user deskside and onsite IT support by diagnosing and resolving hardware, software, operating system, printer, and connectivity issues across desktops, laptops, workstations, handheld devices, and peripherals. This includes Windows installation, troubleshooting, MS Office support, mobile device support (iOS/Android), and ensuring minimal disruption to business operations.
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Deliver hands-and-feet (smart hands) support for network and datacenter equipment by assisting remote teams with device installations, cabling, patching, hardware replacements, rack and stack activities, equipment health checks, troubleshooting connectivity issues, and providing detailed updates during incident resolution and maintenance activities.
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Manage user administration and deployment activities, including Active Directory account creation, mailbox and distribution list management, SCCM deployments, Windows image builds, remote support using tools such as Bomgar, WebEx, and Remote Desktop, while also supporting conference room AV equipment and maintaining excellent customer service standards.
Benefits
Why Join Us?
At Excis, your work matters. You'll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
