When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a global solution providerof end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business operates, ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

The Desktop Support Engineer will provide advanced technical support to end-users, handle complex desktop-related issues, and assist with the installation, configuration, and maintenance of desktop hardware and software.

What you’ll do as a Desktop Support Engineer:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide onsite/desk‑side supportfor Windows desktops and laptops.
• Troubleshoot Windows OS issues(Windows 10/11), login, performance, and basic system errors.
• Install, configure, and support desktops, laptops, peripherals, and accessories.
• Handle hardware diagnosticsand coordinate replacements with vendors/OEMs as required.
• Provide basic support for:MS Outlook, MS Office applications, Printers, scanners, and VC peripherals, LAN connectivity, Wi‑Fi access, patch cords
• Log, track, and update incidents and service requests in ITSM tools(ServiceNow or equivalent).
• Perform IMAC activities(Install, Move, Add, Change).
• Support field activitiesincluding site visits, device deployments, and audits as required.
• Coordinate with L2/L3 teamsfor escalations.
• Maintain asset records and ensure proper documentation and sign‑offs.
• Adhere to SLA and compliance requirementsat the customer site.

What you will bring to the team:

• 3+ years of experience in IT support, specifically with desktop engineering or desktop support
• Practical expertise in Windows OS installation, configuration, and troubleshooting.
• Expertise in implementing and managing BitLocker encryption. Basic network and hardware troubleshooting Skills.
• Minimum of 6 months’ experience with any ticketing tool.
• Exposure to Apple products to effectively support mixed‑OS environments
• Basic understanding of Active Directory(password reset, user unlock, group membership)
• Basic networking knowledge (LAN/WAN, IP addressing, Wi‑Fi)
• Experience with desktop/laptop hardware troubleshooting

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.