Purpose of the role: Level 1 Field Engineer to
support the client environment and help customers find solutions to their
technical issues as well as monitoring network, PCs, and peripherals.
Key responsibilities:
•
Provide
onsite and desk side support services to end users.
•
Troubleshoot
PC related problems at the direction of TCS level 1or SPOC.
•
Complete
incidents and requests within SLA in pressurized environment.
•
Build,
configure and troubleshoot Install “Gold”/Or instructed image on Customer PC
and laptop applications and hardware components.
•
Ensure
tickets are updated on a daily basis.
•
Support
meeting room environment and video conferencing.
•
Support
printers, scanners, and other peripherals.
•
Support
mobile devices, such as iPads, iPhones and Android devices.
•
End-User
Data back-up and restoration when required in the course of a service incident.
Behavioural skills required:
•
Individual
must have good customer facing skills and be well presented.
•
Demonstrates
independent and pro-active thinking.
•
Builds
effective relationships both within the team and across the business and
Professional Services
•
Must
be able to work to specified standards and required levels of deportment,
conduct, and sound ethical workplace practices.
•
Must
be able to work alone and unsupervised, taking the initiative when necessary.
•
Must
be organized and prioritize work appropriately.
Technical skills & Experience required:
•
Must
have experience of using a Call Logging system.
•
Must
have good working knowledge of Windows 7/10 and related Office applications.
•
Support
experience of MACs would be beneficial.
•
Working
knowledge of current and legacy hardware platforms. Experience with building,
configuring, replacing and troubleshooting PC and laptop hardware components.
•
Familiarity
with Microsoft PATCH MANAGEMENT.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!00000
Excis is a trusted global IT services company, delivering agile, multilingual support across 150+ countries. From end-user computing to data centre and network solutions, we provide 24/7 coverage with 4-hour onsite response, anywhere in the world.
With ITIL-aligned service desks and a strong focus on reliability, Excis partners with enterprise and mid-sized businesses to keep operations running smoothly — no matter the challenge, no matter the location.
