Desktop Support Engineer
Educational qualification:
Graduate Engineer/Diploma holder in any stream.
Professional Certifications:
MCP
MCSA
Professional Experience:
Proven work experience of minimum 5 to 7 years as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field
Should be familiar with SCCM, Active Directory and Networking protocols and Subnetting
Should have executed Image and Patch management.
Should be familiar with the endpoint protection Application.
Should have used tools to create System images and deploy them
Job Requirements:
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals
Windows 2012, Active Directory management
Troubleshoot and deploy Patch management
Troubleshoot and deploy endpoint antivirus
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals.
