Job Description

Desktop Support Engineer – Infrastructure Services (IS)

Amsterdam, Netherlands

Contract Duration: 8 Months | Start: ASAP

Experience: 4–6 Years

About the Role

We are looking for a skilled Desktop Support Engineer to join our IT team in Amsterdam. In this role, you will be responsible for delivering high-quality technical support, ensuring seamless IT operations, and enhancing end-user experience across the organization.

Key Responsibilities

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  Provide technical support for hardware, software, and network-related issues
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  Install, configure, and maintain desktop systems, laptops, and peripherals
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  Diagnose and resolve technical problems both remotely and on-site
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  Perform routine system maintenance, updates, and backups
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  Maintain accurate documentation of incidents, configurations, and solutions
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  Develop and update knowledge base articles for common issues
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  Deliver user training and guidance on IT systems and applications
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  Collaborate with cross-functional IT teams to resolve complex issues
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  Manage system security settings to protect against cyber threats

Required Skills & Experience

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  4–6 years of experience in Desktop Support / Infrastructure Services
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  Strong knowledge of desktop management and IT support environments
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  Experience with Windows OS, hardware troubleshooting, and networking basics
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  Familiarity with ticketing tools and IT service management processes
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  Good understanding of security best practices
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  Excellent problem-solving and communication skills

Preferred Qualifications

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  Experience working in enterprise IT environments
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  Knowledge of Active Directory, Office 365, and remote support tools
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  IT certifications (e.g., CompTIA A+, ITIL) are a plus