Job Description

Desktop Support Engineer (Infrastructure Services)

Location: Amsterdam, Netherlands
Start Date: ASAP
Duration: 8 Months
Experience: 4–6 Years

About the Role

We are looking for a skilled Desktop Support Engineer to join our IT Infrastructure team in Amsterdam. The ideal candidate will provide end-user support, maintain IT systems, and ensure smooth day-to-day technical operations across the organization.

Key Responsibilities

• Technical Support:
  
  Provide timely support for hardware and software issues, ensuring minimal disruption to business operations.
• Installation & Configuration:
  
  Set up and configure desktops, laptops, peripherals, and enterprise applications.
• Troubleshooting:
  
  Diagnose and resolve issues related to systems, applications, and network connectivity (onsite and remote).
• System Maintenance:
  
  Perform routine updates, patches, upgrades, and backups to maintain system health and performance.
• Documentation:
  
  Maintain detailed records of incidents, resolutions, and IT assets. Contribute to knowledge base articles.
• User Training:
  
  Assist end users in improving their technical skills and understanding of systems and tools.
• Collaboration:
  
  Work closely with infrastructure, network, and security teams to resolve complex issues.
• Security Management:
  
  Implement and maintain security policies, antivirus tools, and access controls.

Required Skills & Experience

• 
  4–6 years of experience in Desktop Support / IT Infrastructure Services
• 
  Strong knowledge of Windows OS, desktop/laptop hardware, and peripherals
• 
  Experience with Active Directory, user management, and access control
• 
  Familiarity with network troubleshooting (LAN/WAN, VPN, Wi-Fi)
• 
  Hands-on experience with ticketing tools (ServiceNow, Remedy, etc.)
• 
  Good understanding of IT security practices and endpoint protection
• 
  Strong problem-solving and communication skills