Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Monitor and respond effectively under incident management tasks:
o Ticket Handling (Service Now)
o Incident analysis and initial troubleshooting
o Incident isolation and proper escalation
o Service request provisioning and proper escalation
o SLA management (response time and resolution time under agreed customer SLA)
Proper asset handling and management
o Asset inventory of desktop/laptop items
o Asset inventory of all consumables and peripheral items
Proper basic business e-mail writing & oral communication in English
Application installation, configuration changes, Windows patch updates, other utilities and common software handling
Basic documentation skills to properly document:
o Internal procedures and SOP
o Incident timeline
o Incident notification (e-mail)
o End of shift reports (handover reporting)
Install, test and configure new workstations, peripheral equipment and/or software
Workstation deployment, movement, modification
Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)
Operating system (OS) installation and/or modification (upgrade/downgrade)
Basic computer hardware knowledge (parts, compatibility & build)
Requirements:
College Level under IT, engineer and computer related programs
Can provide technical support, planning and coordination for end-user touch points of the distributed computer environment;
Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.
Quality and result oriented.
Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.
At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:
1. Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
2. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
3. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
4. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
5. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12.
