Job Description

Position Title: Desktop Support Engineer

Work Set Up: Onsite

Schedule: 4:00 PM to 1:00 AM

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Desktop Support Engineer 1 provides entry-level technical support to internal staff by assisting with hardware, software, anAd basic network-related issues. This role focuses on frontline technical support, troubleshooting, and ensuring smooth day-to-day IT operations.

What You'll Do:

• Respond to desktop and end-user support requests in a timely manner
• Troubleshoot and resolve basic hardware and software issues (Windows, Linux, macOS)
• Install, configure, and update standard software applications
• Set up desktops, laptops, printers, scanners, and other peripherals
• Assist users with login, password resets, and basic access concerns
• Escalate complex or unresolved issues to Desktop Support Engineer 2 or senior team members
• Maintain accurate documentation of support tickets, solutions, and procedures
• Assist in maintaining the inventory of IT equipment and software licenses
• Provide basic user training on hardware and software usage

What We're Looking For:

• Bachelor's degree in Information Technology or related field
• 0 to 6 months of experience in Information Technology or a related field
• Customer Service Skills Training preferred
• Basic operating systems management skills (Windows, Linux, macOS)
• Basic troubleshooting skills
• Basic customer service skills
• Basic communication skills
• Basic problem-solving skills
• Basic teamwork and collaboration skills
• Familiarity with network connectivity and troubleshooting (entry-level)

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!