Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
Schedule: Full Time
About Us – Information Technology (IT)
Flexible scheduling.
On the job training.
Gain exposure to new and advanced technology in the healthcare setting.
What You’ll Do
Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.
Responsibilities
Travel between Freeman Health, Ozark Center, and affiliate locations for support, training, and implementation.
Provide break/fix support for desktops, laptops, mobile devices, printers, and endpoint hardware.
Install, implement, educate, and support Windows OS, macOS, iOS, Android, and other endpoint operating systems.
Support enterprise and clinical applications, and Office 365.
Coordinate with third-party vendors for escalations and hardware replacements.
Manage endpoint lifecycle, including replacements, upgrades, and implementations.
Configure, deploy, and manage printers and faxing technologies.
Support and maintain Audio/Visual tools, collaboration tools, and VoIP hardware.
Implement and support clinician technology in clinical settings.
Configure and support basic wireless and network settings.
Provide onsite and remote technical assistance to end users.
Develop standard configurations and documentation.
Coordinate hardware warranties with vendors.
Provide IT support for events, meetings, and disaster recovery.
Support Active Directory, DNS, Group Policy, and PowerShell scripting.
Document issues and resolutions in the ITSM platform.
Track and document assets and configuration items.
Provide on-call support as needed.
Perform other duties as assigned.
Requirements
Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below).
2 years of relevant work experience.
Comptia A+, or other preferred certifications listed within the first 120 days of hire (5 years of experience in similar role will be considered in lieu of A+).
Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices.
Demonstrated success translating business needs into operational requirements.
Preferred Requirements:
Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications.
3+ years of relevant experience in a Healthcare setting.
Freeman Perks and Programs
#LI-DNI
Locally owned and nationally recognized, Freeman Health System includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital and Ozark Center – the area’s largest provider of behavioral health services – as well as two urgent care clinics, dozens of physician clinics and a variety of specialty services. A not-for-profit health system, Freeman provides cancer care, heart and vascular care, neurology and neurosurgery, orthopaedics, children’s services, and women’s services and has more than 300 physicians on staff. Additionally, Freeman is the only Children’s Miracle Network Hospital in a 70-mile radius.
Freeman offers a wide variety of career opportunities, a great work culture, and generous benefits. We like to think of our health system as a small city—in addition to clinical staff such as nurses and doctors, we also have accountants, groundskeepers, chefs, baristas, receptionists, security guards, shuttle bus drivers, and more! We consider all our employees to be caregivers, no matter their position, because they all make a difference in our patients’ lives in one way or another.
For more information or to view job listings, visit http://www.jointeamfreeman.com
