Vitol

Desktop Support Engineer

Vitol  •  Canton de Genève, CH (Onsite)  •  1 month ago
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Job Description

Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities, including metals, to consumers and industry worldwide. In addition to its primary business, trading, Vitol is invested in infrastructure globally, with $13+billion invested in long-term assets.

Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were over $330bn.

Find out more at vitol.com

The Desktop Support Engineer will have responsibility for:

  • Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
  • Install, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS
  • Support Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE
  • Preparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity.
  • Manage iPhone, computers, printers, scanners and other hardware
  • Follow and maintain applications deployment via SCCM, Intune, other MDM applications
  • Analyze incidents/request and contribute to our continuous improvement’s ethos
  • Design and build custom internal tooling to empower Help Desk teams
  • Document standards and follow procedures
  • Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call

Qualifications

  • Experience: Preferably at least 5 years’ experience as Senior Desktop Support or similar position
  • Very good experience supporting a Microsoft environment; Windows OS, MS Office products, M365
  • Very good experience working with EUC networks; Patching, Wi-Fi
  • Very good experience administering and managing; Active Directory, AAD, Intune, GPO’s, Exchange 2019, SCCM,
  • Good experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, AirWatch and Intune
  • Good experience supporting and working with AV (audio visual) technologies; Logitech, Teams Rooms
  • Good experience and knowledge virtual environments; Citrix, VMWare VDI, AVD
  • Good experience supporting trading applications; Trayport, Reuters, Bloomberg, ICE (Fidessa and E-Star a plus)
  • Good understanding of cloud technologies; Azure, AWS
  • Good understanding of MAC OS
  • Very good communication skills, collaborative and inclusive
  • Good experience with PowerShell beneficial
  • Automation creation experiences advantageous
  • Good project management understanding
  • Good experience working with vendors, providers and other internal business teams
  • Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)

Personal Characteristics

  • Customer Service oriented, white glove support level
  • Strong communication skills, both verbally and written in French and English
  • Technically minded and focused with excellent triage skills
  • Highly responsive, energetic and enthusiastic
  • Capable of prioritizing tasks and meeting critical deadlines
  • Structured and rigorous
  • Good management under pressure
  • Excellent judgment, attention to detail
  • Flexible and available out of business hours
  • Must be a team player, with an open, non-political style and a high level of personal integrity
  • Automation mindset and self-starter
Vitol

About Vitol

We are a leader in the energy sector with a presence across the spectrum; from oil through to power, renewables and carbon credits. Every day we use our expertise to distribute energy around the world. We source from producers, refiners and intermediaries and deliver to refineries, utilities, airlines and retail distribution networks as well as wholesalers and other traders. We manage the physical risk associated with moving energy.

Our business is global: we trade over 7 million barrels per day of crude oil and products and charter around 6,000 ship voyages a year. We also use our technical expertise to manage a global network of energy infrastructure that we deploy to help meet supply and demand flows worldwide. Our trading and logistical expertise is supported by a suite of proprietary technology applications that we build and maintain in-house.

From more than 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over $2 billion of capital to renewable projects and sustainable energy solutions. The focus of our business is changing, and we are always looking for new people to help build the company for the next decade and beyond.

We are a flat organisation that has a collaborative and entrepreneurial ethos. Vitol’s people are empowered to own their decisions and take responsibility for their actions. The culture is underpinned by our core values of integrity, honesty and humility. Our colleagues comprise c.1,600 people with 65+ nationalities represented, making us a truly global organisation.

For more information: www.vitol.com

Our latest ESG report can be downloaded here: https://www.vitol.com/about/esg-report/

Industry
Oil, Gas & Mining
Company Size
1,001-5,000 employees
Headquarters
Rotterdam, NL
Year Founded
1966
Website
vitol.com
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