Job Description
Roles & Responsibilities:
1. Manage tickets within TTResponse and TTResolve SLO
2. Troubleshoot end users issues onsite with regards to
a. Windows Operating System
b. Microsoft Office
3. Provide level 1 user side troubleshooting for
a. Network issue
b. Phone issue (soft and hard phone)
4. Triage client application issues to determine if the issue is to be resolved by client IT
5. Process user laptop return (farm in) including OS imaging
6. Process user laptop request (farm out)
7. Process user peripherals request such as but not limited to headsets, mouse, monitors
8. Validate network port status and work with network team on port enablement
9. Onsite triage for network and server issue, and escalate the issue to the appropriate team for action
10. Validate hardware issue and work with vendors for repair/replacement
11. Work with vendors on hardware repair/replacement
12. Receive and test new/repaired hardware received from the vendors (eg. USB ports, charger)
13. Stocktake and inventorize hardware received from the vendors
14. Update inventory on asset distribution
15. Responsible for transfer and reallocation of assets between sites
16. Responsible for issuance of asset from farm out request
17. Responsible for validation of return asset from farm in request
18. Deploy and distribute laptops to operations
19. Perform annual stock-taking
Requirements:
College Level under IT, engineer and computer related programs
Experience in IT support ticket management and concepts such as incident management
Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.
Quality and result oriented.
Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.
At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:
1. Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
2. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
3. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
4. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
5. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12.
