Boardroom Appointments - Global Human and Talent Capital

Desktop Support Engineer

Boardroom Appointments - Global Human and Talent Capital  •  Johannesburg, ZA (Onsite)  •  2 months ago
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Job Description

Contract position

Minimum Requirements:

  • High School Qualification
  • 2-3 years' experience in IT-related position
  • A+ N+ Qualifications

Required Experience:

  • Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
  • Demonstrated client service experience
  • Demonstrated working experience in an IT helpdesk, support desk environment
  • Demonstrated experience working with help desk/ticketing software

Responsibilities:

  • Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
  • Triaging alerts and reporting of incidents
  • Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
  • Correlate data points and determine if an event or incident (i.e., security or network) has occurred
  • Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
  • Understanding of how DNS works for both legitimate and malicious purposes
  • Understanding network protocols and traffic flow in an enterprise environment
  • Ability to communicate clearly (both verbal and written) Required to work, day and night shifts.
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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