Brycon

DESKTOP SUPPORT ENGINEER

Brycon  •  Taylor, TX (Onsite)  •  2 months ago
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Job Description

Essential Duties and Responsibilities

  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client’s location or connecting via remote link.
  • Traveling up to 25% of the time as needed to support remote sites
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training on computer operation and management.
  • Completing service requests/documenting incident/problems/tasks.
  • Help writing both technical documents for helpdesk as well as step by step technical documents for end users.
  • Maintain both user and computer accounts in Active Directory.
  • Respond to P1, P2, P3, P4 incidents as per the SLA policy for each one.
  • Monitors network monitoring software for outages within the company infrastructure
  • First level troubleshooting of VPN, server and RDS issues
  • Escalates issues to the Systems Administrator when needed
  • Participates in afterhours/weekend on call rotation

Qualifications and Requirements

  • Bachelor’s degree in Computer Science or Information Technology or 3 years experience as a Desktop Support Engineer
  • Minimum A+ certification
  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

Perks & Benefits

  • Competitive wages
  • Health, dental, and vision insurance
  • Teladoc (company paid)
  • 401(k) profit sharing retirement plan
  • Personal time off
  • Educational assistance
  • Apprenticeship programs
  • Employee recognition program
  • Gym reimbursement
  • Leadership training
  • Certificate programs
  • Continuous training opportunities
  • Career growth and development opportunities
Brycon

About Brycon

Brycon was founded on June 1, 1990, in New Mexico to fit a market need for specialized cleanroom construction. Now in our 30th year of business, we continue to perform work that other companies cannot do or avoid because of its complexity. We are one of the largest general contractors in the Southwest and attribute our long-standing success to a continuous focus on our core values: safety, customer service, ethics, community involvement and quality. Our vision is to be the best construction service provider, period.

Our business is built on TRUST: 85% of our work is with repeat clientele. Once you work with us, you won’t have to look for a contractor again. Since 1990, we’ve been doing the job right: on time, on budget, and safely -- our industry-leading EMR means that our safety standards extend beyond our employees to our clients.

Brycon continues to distinguish itself from competitors through its Structured Around Service culture. What we offer you is simple: experience and exceptional service. We build long-lasting relationships with our clients because they know what they can expect from us, and because of that, our clients are never disappointed. At Brycon, we believe it isn’t what you build, it’s how you build it that counts.

Industry
Construction & Skilled Trades
Company Size
501-1,000 employees
Headquarters
Rio Rancho, New Mexico
Year Founded
1990
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