Genius Road

Desktop Support Engineer #3252

Genius Road  •  San Antonio, TX (Onsite)  •  3 hours ago
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Job Description

Desktop Support Engineer
Contract Length: 12 months + potential extension
Location: San Antonio, Texas or Austin, Texas (Onsite)


This is not a sit-at-a-desk-and-wait-for-tickets role. You will be the go-to technology resource for a dynamic San Antonio office, supporting everyone from day-to-day staff to senior executives who need things to work the first time, every time. You bring calm to chaos, you anticipate needs before they become problems, and you genuinely enjoy helping people. If you take pride in being the person everyone trusts to get it done, we want to talk to you.

Qualifications/Requirements:
  • You have been around the block in enterprise or government IT support, and you know how to handle whatever walks through the door
  • Troubleshooting is second nature, whether it is a laptop that will not connect, a printer on the fritz, a Teams Room that is not cooperating, or a user locked out five minutes before a meeting
  • You are fluent in Microsoft 365 and the full collaboration stack including Teams, Outlook, SharePoint, and OneDrive
  • You document your work thoroughly, communicate clearly, and never leave a ticket hanging without an update
  • Supporting executives comes naturally to you. You understand the stakes, you stay composed under pressure, and you deliver
  • You follow security protocols without being reminded because you understand why they matter
  • Experience with Windows, Apple and iOS, Intune, Dell hardware, or Teams Rooms is a definite plus
  • Prior exposure to public sector, cyber, law enforcement, or regulated environments will serve you well
  • Any relevant certification such as CompTIA A+, Network+, Security+, or ITIL is a bonus, but what you can do matters more than what is on your wall

Duties/Responsibilities:
  • Be the face of IT for everyone who walks through the door, staff, executives, contractors, and visitors
  • Keep laptops, mobile devices, printers, peripherals, and collaboration tools running at peak performance
  • Make sure every conference room and meeting space is dialed in and ready before anyone has to ask
  • Manage the full lifecycle of user onboarding and offboarding so that every first day is smooth and every last day is secure
  • Own your tickets from open to close with clear documentation and no loose ends
  • Partner with network, security, and systems teams when issues need more firepower than a single technician
  • Keep asset inventory accurate, equipment moves organized, and loaner pools stocked and ready
  • Build and maintain knowledge articles that empower users to help themselves
  • Show up when it matters, including after-hours maintenance windows and time-sensitive incident support


Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Genius Road

About Genius Road

2025 Inc. Magazine’s Best Workplaces!

Genius Road, LLC, is a boutique technical, telecom and executive recruiting firm with a difference.

We’re not resume aggregators, but corporate matchmakers – connecting you with candidates who fit your requirements, your culture and your environment. For permanent positions, we bring you new hires with staying power, culling through our extensive network to identify the perfect all-around fit.

If you have a temporary need for additional technical or telecom expertise, we’ll find the right mix of people who can jump right in and start producing.

Just as important, we make the process easier. Instead of inundating your inbox with random resumes, we create individual profiles of our recommended talent that give you a comprehensive view of the top candidates. So, you’ll see, in a glance, not only what these individuals can do, but who they are as human beings and how they’ll fit in your organization.

Combine all this with a proven track record, an unshakable professionalism and a fierce commitment to customer service, and it’s easy to see what sets us apart.

We call it a smarter approach to recruiting. Our customers say it’s “Pure Genius“

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Dallas, Texas
Year Founded
2010
Website
geniusroad.com
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