Job Description

Who You Are

As a Desktop Support Analyst, you’ll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.

• Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
• Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
• Assemble, configure, and rebuild desktop and laptop computers.
• Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
• Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
• Educate end-users on basic IT procedures, best practices, and security protocols.
• Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
• Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
• Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.

What’s In It for You

• Competitive base salary plus a variable pay (bonus) program
• Eligibility to participate in DIRTT’s Employee Share Purchase Plan
• For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
• Comprehensive health benefits, including medical, dental, and vision coverage
• Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
• Mental health and wellbeing support, including an Employee Assistance Program (EAP)
• A thorough and supportive onboarding program designed to set you up for success

Equal Opportunity & Hiring Information

DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.

DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.

Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.

Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.