About the Role
The Desktop Services Analysts works in the broader End User Services Team supporting all facets of the Desktop Environment including, but not restricted to: Incident Management, Service Request Management (Add, Moves, Changes), Maintenance, Performance etc, to meet the needs of the Spotlight Retail Group.
As a key contact point, and subject matter expert for IT Desktop support and all related systems, you will perform 1st, 2nd and 3rd level infrastructure desktop support as well as providing on call support for escalated 24/7 incidents on a rotating basis.
You should be able to relate to people at all levels, have a can-do attitude and see problems as opportunities. In return we'll provide you with the skills and knowledge to succeed - you'll learn new ways of working and be part of a genuinely fast-paced and exciting business.
What You Will Be Doing
About You
What’s in it for you?
Along with the incredible career- growth opportunity of being part of this supportive team, we can offer you
Who We Are
Spotlight Group Holdings (“SGH”) is looking to grow their talented, highly entrepreneurial team. SGH is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.
To apply, please complete our online application form and submit an up-to-date resume.
You must have unrestricted working rights in Australia to be considered for this position
Only shortlisted candidates will be contacted
No agency enquiries or applications please
Spotlight is a proudly Australian family-owned and operated business with stores throughout Australia, New Zealand and Asia. We employ more than 6,700 team members who are dedicated to providing the best quality, service, price and expertise in fabrics, craft and homewares to our millions of customers every day.
Spotlight’s founders gained their passion for retail by working at their family stall at Melbourne's Queen Victoria Market in the early 1970's. Their strong drive and business acumen led them to opening their first Spotlight store in Malvern in September 1973 and the brand has grown from strength to strength ever since.
Spotlight has over 130 stores across Australia, New Zealand, Malaysia and Singapore, with hundreds of brands and thousands of products to choose from across departments including dress fabrics, haberdashery, manchester, home décor, party, art and craft and furnishings covering all aspects of DIY, made to measure and readymade options for your hobbies and home.
When you head into a Spotlight store you can find almost everything you need to kit out your home. From kitchen and dining spaces, lounge and bedrooms, bathrooms and laundries, they are all covered by the range we stock. Our ranges of fabrics, haberdashery and craft gives you the option of updating your wardrobe quickly, or updating your home’s curtains and blinds easily as well! Our party section can provide you with all of the baking, decorating and dress up products you need to ensure your next celebration is a success!
At Spotlight, we truly believe “it’s what you make it!” whether that is your home, your latest hobby, your outfit or even your party!
Spotlight is one of the brands within the Spotlight Retail Group, alongside other retailers Anaconda, Mountain Designs and Harris Scarfe. With over 8,500 team, the group spans four countries and over 4.2 million square feet of retail space.
Want to join the family? Head to our careers site or follow us here on LinkedIn.
