Job Description

Overview

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users, devices, networks, and workplace technology. This individual will be responsible for troubleshooting hardware, software, and connectivity issues while delivering exceptional customer service to employees and executive stakeholders. The ideal candidate combines strong technical expertise with excellent communication skills and the ability to work in a fast-paced environment.

Key Responsibilities

Technical Support & Troubleshooting

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, maintain, and repair computer systems and end-user hardware.
• Troubleshoot and resolve operating system, software, connectivity, and performance-related issues.
• Utilize diagnostic tools and monitoring solutions to identify and remediate technical problems.
• Support local servers, network infrastructure, and monitoring platforms to help maintain system uptime and reliability.
• Document incidents, service requests, resolutions, and technical procedures within ticketing systems.

Networking & Systems Support

• Configure and support wired and wireless network connectivity for users and remote sites.
• Assist with deployment and setup of high-speed internet connections, wireless access points, and job-site network environments.
• Troubleshoot TCP/IP networking issues, including DNS, DHCP, VPN, and connectivity-related problems.
• Support desktop imaging, software deployment, and client-side configuration using SCCM and other endpoint management tools.
• Assist with PowerShell scripting and automation for system administration tasks.
• Manage and support mobile devices through MDM platforms such as Cisco Meraki.

Customer Service & End User Support

• Deliver exceptional customer service while supporting employees across all levels of the organization.
• Provide technical assistance to both internal and external clients, ensuring timely issue resolution.
• Communicate complex technical concepts in a clear and understandable manner to non-technical users.
• Partner with internal teams, vendors, and third-party providers to resolve technical issues efficiently.
• Support executive-level stakeholders, including attorneys, senior leadership, and C-suite executives, with a high degree of professionalism and discretion.

Required Qualifications

• 2+ years of experience in desktop support, technical support, or help desk environments.
• Experience troubleshooting Windows-based workstations, hardware, software, and peripheral devices.
• Strong understanding of TCP/IP networking principles and troubleshooting methodologies.
• Experience supporting wired and wireless network environments.
• Familiarity with SCCM, desktop imaging, and software deployment practices.
• Experience with MDM solutions, preferably Cisco Meraki.
• Working knowledge of PowerShell and endpoint administration tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service abilities.

Preferred Qualifications

• CompTIA Network+ certification or equivalent networking experience.
• Experience supporting executive or VIP users.
• Familiarity with server support, system monitoring, and alerting tools.
• Experience working with vendors and third-party technology providers.

Key Skills

• Desktop Support
• Windows Support
• Hardware & Software Troubleshooting
• SCCM
• PowerShell
• TCP/IP Networking
• Wireless Networking
• Cisco Meraki MDM
• Device Imaging & Deployment
• Executive Support
• Customer Service
• Incident Management
• Network Troubleshooting
• Technical Documentation

Job Type & Location

This is a Contract position based out of Harwood, ND.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harwood,ND.

Application Deadline

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.