Syniverse

Desktop Support

Syniverse  •  Republic of Costa Rica (Hybrid)  •  6 hours ago
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Job Description

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Desktop support role is to provide a single point of contact for end users to receive support and maintenance within the organizations end user computing environment. This includes installing, troubleshooting, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to computers, printers, audio/visual conferencing equipment, and mobile devices) to ensure optimal performance. In this role you will work with cross-functional teams and participate in projects and programs to support the development of IT processes, drive improved IT delivery, standardization efforts, and operational excellence.

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Some of What You'll Do

Scope of the Role:

  • Direct Reports: This is an individual contributor role with no direct reports.

Key Responsibilities

  • Deliver advanced hands-on and remote support for Windows workstations, hardware accessories, printers, and corporate mobile devices.
  • Manage onboarding and offboarding tasks, including device provisioning, account setup, permissions, and recovery of assets.
  • Administer Email distribution lists, i.e., create and manage distributions lists and shared mailboxes in Microsoft Exchange.
  • Provide engineering level support for Office 365 desktop applications, including OneDrive, Teams, and Outlook.
  • Investigate and resolve LAN/WiFi/VPN connectivity issues, collaborating with the network and infrastructure teams when necessary.
  • Enforce device security and compliance policies (Intune, MFA, password standards)
  • Track, replace, and update hardware assets. Support annual asset inventory and audits. Update asset ownership records.
  • Serve as an escalation point for unresolved service desk tickets or complex incidents, and coordinate with specialized resolver groups
  • Participate in software lifecycle management for user devices, including managing software whitelisting.
  • Work with vendor support contacts to resolve technical issues within the end user computing environment.

Experience, Education, and Certifications:

  • BS in Computer Science, Information Systems, related field or equivalent work experience.
  • 2+ years of experience within a help desk or desktop support role.
  • Industry certifications MSCA/MCSE are a plus.
  • Experience using Azure Services.

Additional Requirements:

  • Extensive technical knowledge around the Microsoft Modern Workplace
  • Working Experience with the following Microsoft Platforms or technologies:
    • Active Directory Domain Services
    • Microsoft Exchange 2010-2019
    • Office 365 (Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams)
    • Microsoft Intune (Mobile Device Management)
    • System Center Configuration Manager experience is a plus but not required
    • Microsoft Deployment Toolkit
  • Strong written and oral communication skills
  • Strong reporting, and documentation skills
  • Strong time management and organizational skills
  • Ability to build relationships, influence, and execute strategic goals
  • #LI-Hybrid

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

Syniverse

About Syniverse

Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.

Thank you for connecting with Syniverse on LinkedIn. Our LinkedIn page is designed to be an environment where members can engage in respectful and encouraging conversation. All comments – whether in agreement or not – are welcomed and encouraged to foster lively conversation. Accordingly, when responding to a post, we ask that you keep your response respectful, and while we may not be able to monitor every post, please be aware that we reserve the right to remove posts and all material deemed inappropriate, at our discretion. This includes, but is not limited to, abusive, threatening, offensive, hateful, derogatory, spam, fraudulent, deceptive, disruptive, and marketing messages and content. Any violation of these rules may result in being banned, at our discretion.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Tampa, Florida
Year Founded
1987
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