Job Description

The Desktop Specialist will provide Tier 2 technical support to onsite office and remote users in an enterprise Windows environment. The role primarily consists of troubleshooting a variety of desktop related issues via tickets assigned within ServiceNow. Staff will be expected to provide professional customer-focused support while solving complex technical issues, collaborate with others as well as work independently, provide status reports to Team Leadership, and must be able to work multiple projects in a dynamic environment.

General Requirements

• Active Top Secret Clearance with SCI eligibility
• Obtain DHS Suitability prior to starting employment
• HS diploma and 8 years of experience
• Work a fixed shift schedule with some flexibility for night/weekend work
• Excellent communication skills, strong attention to detail, ability to work multiple projects in a dynamic environment

Technical Requirements

• 3-5 years of experience providing onsite/remote Desktop Support
• Windows 10/11 OS, Microsoft Exchange 2016/2019, MS Office 2016/O365
• Desktop Management Solutions: SCCM/MDT (Windows OS Image Development)
• Imaging PCs, Troubleshoot Software/Hardware Issues (Monitors, Printers, KVMs)
• Active Directory (Manage Accounts, Domain Joined Objects, Security Groups)
• Create/Manage Exchange Mailboxes, Distribution Lists, External Contacts
• Troubleshoot Basic Network Issues: Connectivity, Port Security, Network Cards
• Intermediate Knowledge of Windows Registry, DCHP Scopes, DNS Records, Print Queues
• Patch Management: Schedule weekly updates, Review Tenable security scans, Patch reported findings

Desired Skills

• Experience using ServiceNow, Altiris, SCCM/MECM, VMware Horizon, MS Azure Active Directory 
• Manage VMware Horizon Infrastructure: Master Images, PC Clones, DEM Profiler, App Volumes 
• Software Packaging, SCCM Infrastructure Management, SailPoint Administration 
• VMware Horizon Infrastructure: Managing Images, DEM Profiler, App Volumes, SDDC 

About Us

For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ