Job Description

Desktop Operations Engineer - NA Intern

西雅图

实习

职能 / 支持 - IT 支持

专业职能

职位描述

• Responsible for handling Help Desk tickets, providing on-site technical support and remote assistance to resolve user issues, and quickly responding to fault reports. - Responsible for preparing computers for new employees, recycling computers from departing employees, and handling daily IT issues. - Responsible for providing English support for daily documents, announcements, etc. - Responsible for IT asset management, including assisting with the procurement, warehousing, issuance, replacement, return, and other tasks related to IT assets. - Responsible for daily Audio&Video meeting support, make sure the device is ready for use. - Responsible for office network troubleshooting (alone or under the help of headquarters network engineers and system engineers). - Acceptable for short-term business trips.

职位要求

1. Technical Competency Requirements - Computer science major or relevant experience in desktop maintenance is preferred. - Should familiar with the use of mainstream operating systems (Windows 10/11, macOS), if have experience in installation, configuration, and troubleshooting will be given priority. - Should familiar with office software support (including Microsoft Office, Mail Apps, and collaboration tools such as Teams/Zoom). - Should have basic knowledge of network and system troubleshooting commands, such as ping, tracert, and nslookup. - Familiarity with the use of audio-visual equipment (projectors, video conferencing, sound reinforcement, large screens, etc.) will be given priority. 2. Language Proficiency - Must have fluent Chinese，English and local language listening, speaking, reading, and writing skills, and be able to write English IT cases.

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