职位描述

- Responsible for handling Help Desk tickets, providing on-site technical support and remote assistance to resolve user issues, and quickly responding to fault reports.
- Responsible for preparing computers for new employees, recycling computers from departing employees, and handling daily IT issues.
- Responsible for providing English support for daily documents, announcements, etc.
- Responsible for IT asset management, including assisting with the procurement, warehousing, issuance, replacement, return, and other tasks related to IT assets.
- Responsible for daily Audio&Video meeting support, make sure the device is ready for use.
- Responsible for office network troubleshooting (alone or under the help of headquarters network engineers and system engineers).
- Acceptable for short-term business trips.

职位要求

1. Technical Competency Requirements
- Computer science major or relevant experience in desktop maintenance is preferred.
- Should familiar with the use of mainstream operating systems (Windows 10/11, macOS), if have experience in installation, configuration, and troubleshooting will be given priority.
- Should familiar with office software support (including Microsoft Office, Mail Apps, and collaboration tools such as Teams/Zoom).
- Should have basic knowledge of network and system troubleshooting commands, such as ping, tracert, and nslookup.
- Familiarity with the use of audio-visual equipment (projectors, video conferencing, sound reinforcement, large screens, etc.) will be given priority.
2. Language Proficiency
- Must have fluent Chinese，English and local language listening, speaking, reading, and writing skills, and be able to write English IT cases.