Title: Desktop Engineering Manager
State Role Title: Desktop Engineering Manager
Hiring Range: $80,000 - $85,000
Pay Band: UG
Agency: Attorney General & Dept of Law
Location: Office of the Attorney General
Agency Website: https://www.oag.state.va.us/
Recruitment Type: General Public - G
The Deskside Support Manager’s role is to oversee all Deskside Support staff and ensure that end users are receiving the appropriate assistance within the agency’s end-user computing environment in a timely and accurate fashion. This includes supporting and maintaining in-house audio-visual equipment and non-print media assets; supervising and maintaining the agency’s repository of software applications; and actively managing hardware and software assets within the agency. The Deskside Support Manager is also responsible for planning, designing, and analyzing the agency’s deskside support team according to best practices, while ensuring high levels of customer service quality and availability. This includes the responsibility of managing policies and procedures related to identification, prioritization, resolution, and escalation of incidents to ensure consistent service levels and quick resolutions. This individual is also responsible for staffing capacity planning; service process design; performance analysis; developing proactive resolution plans; implementing workarounds; installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance; and conducting trend and root cause analyses. The Deskside Support Manager will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. The Deskside Support Manager is also responsible for planning, packaging, coordinating, and deployment of the processes required for the provision of user applications and systems necessary for agency operations. This includes planning, monitoring, and recording software licenses and/or hardware assets to ensure compliance with vendor contracts, along with developing and making recommendations to improve procedures for tracking agency assets to oversee quality control throughout their lifecycles.
Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.
Name: OAG Recruitment
Phone: 804-786-2071
Email: recruitment@oag.state.va.us
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
