Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Desktop Engineering & Endpoint Management
Location:
Dallas - Hospital
Additional Posting Details:
Monday - Friday
8:00am - 4:30pm
After-hours/weekend work - as needed - (patching, software deployment, vulnerability management)
This role is a senior, hands-on endpoint engineering position responsible for owning endpoint platforms, inventory accuracy, and endpoint risk management across the organization. Although the role reports into the Help Desk & End User Support Manager, it operates at a senior engineering and platform-ownership level, defining standards, leading modernization efforts, and reducing operational and security risk.
Endpoint Inventory & CMDB Management
Own endpoint inventory accuracy and lifecycle management across ServiceNow CMDB, Microsoft Intune, and KACE.
• Define authoritative data sources and reconcile discrepancies between systems.
• Design and maintain automated CMDB population and lifecycle workflows.
• Ensure accurate tracking of device ownership, status, and compliance.
• Partner with IT Asset Management, Security, and End User Support to ensure audit readiness and reliable reporting.
Endpoint Engineering, Standards & Risk Management
• Serve as the technical authority for endpoint configuration and standards.
• Design, build, and maintain gold images, including traditional and modern cloud-based builds.
• Establish and enforce endpoint security baselines aligned with organizational and industry standards.
• Proactively manage endpoint risk related to vulnerabilities, configuration drift, and unsupported platforms.
Endpoint Platform Ownership (KACE to Intune)
• Act as platform owner for KACE (current state) and Microsoft Intune (future state).
• Develop and execute a phased migration strategy from KACE to Intune.
• Migrate policies, applications, and patching with minimal end-user disruption.
• Reduce tool overlap and establish Intune as the primary endpoint management platform.
Patch Management & Compliance
• Own patching strategy for Windows, macOS, and third-party applications.
• Define patch SLAs based on risk and clinical impact.
• Automate patch deployment and compliance reporting.
• Partner with Information Security on vulnerability remediation and audits.
Modern Endpoint Strategy & Continuous Improvement
• Evaluate and recommend modern endpoint management solutions such as Windows Autopilot and cloud-based imaging.
• Identify opportunities to automate endpoint processes and improve deployment speed.
• Provide technical mentorship and escalation support to End User Support teams.
• 5+ years of experience in endpoint or desktop engineering.
• Hands-on experience with Microsoft Intune / Endpoint Manager.
• Hands-on experience with KACE.
• Strong experience with ServiceNow CMDB population, reconciliation, and lifecycle workflows.
• Experience managing Windows 10/11 enterprise environments, application packaging, and patch management.
Nice-to-Have Experience
• Experience with Absolute for device visibility and recovery.
• Experience with Armis for device discovery and risk insight.
• Experience managing macOS and iOS/iPadOS devices.
• Healthcare or other regulated industry experience.
Measures of Success
• Accurate and trusted endpoint inventory reflected in ServiceNow CMDB.
• Clearly defined and enforced endpoint standards.
• Reduced endpoint risk and improved patch compliance.
• Successful transition toward an Intune-first endpoint management model.
• Faster, more reliable device deployment and refresh cycles.
• Reduced escalations and improved End User Support efficiency.
Scottish Rite for Children is a world-renowned leader in the treatment of pediatric orthopedic conditions with the focus of giving children back their childhood through expert care.
Scottish Rite was founded in 1921, and for more than 100 years, the organization has provided care for complex and common orthopedic conditions, including scoliosis, clubfoot, hand differences, hip disorders, sports injuries and fractures, as well as certain related arthritic and neurological disorders and learning disorders, such as dyslexia. Scottish Rite operates three locations in Dallas and Frisco, Texas, and has treated more than 360,000 patients since inception.
Scottish Rite is regularly recognized for its position as the best pediatric orthopedic provider in the Southwest. In 2022, Scottish Rite, in collaboration with Children’s Health and UT Southwestern, was ranked the No. 3 pediatric orthopedic program in the country by U.S. News & World Report. Additionally, NRC Health awarded Scottish Rite for Children the Excellence in Patience Experience Award and The Dallas Morning News selected Scottish Rite as a “Top 100 Place to Work.”
Our organization includes a robust clinical and molecular genetic research team and state-of-the-art Movement Science, Orthotics and Prosthetics labs. In addition to groundbreaking research, Scottish Rite provides exceptional education through its fellowship programs, on-demand learning opportunities and specialized workshops and conferences.
Learn more at scottishriteforchildren.org
